Customer Service Representative

Job Description

Job Description

Join Our Team

Are you passionate about providing exceptional customer service and solving problems? igus is looking for a Customer Service Representative who enjoys building relationships, multitasking in a fast-paced environment, and ensuring customers receive outstanding support from order placement through delivery.

In this role, you'll serve as a key point of contact for our customers, processing orders, answering questions, resolving concerns, and collaborating with internal teams to deliver an excellent customer experience.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and other communication channels.
• Process customer orders, returns, and order changes accurately and efficiently.
• Respond to inquiries regarding products, pricing, order status, shipping information, and account questions.
• Resolve customer concerns by coordinating with the appropriate internal departments.
• Maintain accurate customer records and documentation within company systems.
• Answer and route incoming calls and provide switchboard coverage as needed.
• Perform general administrative and clerical duties to support the Customer Service team.
• Assist with additional responsibilities as assigned.

Qualifications

• Minimum of 1 year of customer service experience in an office, manufacturing, distribution, or similar environment.
• Strong verbal and written communication skills.
• Experience using Salesforce CRM or other customer relationship management (CRM) systems is a plus.
• Proficiency in Microsoft Office.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Professional, dependable, and able to work both independently and collaboratively.

igus is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

DISCLAIMERS:

This job description indicates the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between igus Bearings, Inc. and its employees.