Registration Manager

Registration Manager

Location: Remote (U.S.) or Hybrid (Southport, CT)

Position Type: Full-Time/Non-Exempt, Mid-Level

POSITION SUMMARY

Lincoln Healthcare Leadership is seeking a Registration Manager to play a key role in managing attendee-facing logistics and delivering a seamless, high-touch registration experience across our conferences.

This highly visible, mid-level role is responsible for the full lifecycle of the registration process—including registration website build and management, attendee communications, housing, transportation, and badge production. From initial engagement through on-site execution, the Registration Manager ensures every touchpoint reflects a refined, anticipatory approach to service.

Supporting programs at luxury resorts, this role regularly engages with C-level executives and senior leaders, requiring a high degree of professionalism, poise, and attention to detail. Working closely with the Event Operations team, the Registration Manager helps maintain data integrity, optimize operational processes, and deliver exceptional customer service.

This role is ideal for a detail-oriented professional with experience in event logistics and a passion for creating high-quality attendee experiences.

WHY JOIN LINCOLN HEALTHCARE LEADERSHIP?

At Lincoln Healthcare Leadership, you’ll be part of a team with a powerful purpose : elevating healthcare by inspiring leaders. Our mission is to drive excellence in healthcare leadership, strategy, and innovation through exceptional insights and exceptional communities—improving the U.S. healthcare system toward higher quality, lower cost, and more coordinated care.

Our values guide how we show up every day:

• Integrity – We do the right thing for our clients, our communities, and each other.
• Leadership – We communicate a bold, forward-looking vision for healthcare.
• Employee Centricity – We invest in our people and foster a supportive, energized environment.
• White Glove Service – We care deeply about delivering exceptional client experiences.
• Exceptional Quality – We hold a high bar in everything we do.
• Teamwork – We collaborate to achieve more together.
• Boldness – We think big, innovate, and challenge the status quo.

We are committed to being an employer of choice, prioritizing flexibility, well-being, and professional growth.

WHAT YOU’LL DO

Registration Management & Systems You will manage the registration process and ensure accuracy and efficiency across all platforms.

• Build and manage CVENT registration sites, including attendee segmentation, workflows, integrations, and reporting
• Maintain data integrity and ensure all registration information is accurate and up to date
• Provide technical support and troubleshooting for internal teams and attendees

Attendee Experience & Communication You will serve as the central point of contact for all attendee-related communication.

• Oversee development and distribution of registration communications, including confirmations, housing details, transportation logistics, attendee list and event updates
• Ensure all communication reflects a polished, high-touch (“white glove”) experience
• Maintain responsiveness and accuracy, adhering to 24-hour response standards

Housing, Transportation & Vendor Coordination You will manage key logistical components of the attendee experience.

• Serve as primary liaison with hotel partners, managing rooming lists, audits, overflow block, and room block performance
• Serve as primary liaison with transportation partners, coordinate attendee and staff transportation, including manifests, scheduling, and vendor communication
• Oversee badge production, including design, data accuracy, and timelines, and act as primary contact for badge vendors

On-Site Conference Execution You will support registration operations during conferences.

• Lead onsite registration and attendee check-in processes
• Assist sourcing, training, and overseeing temporary onsite staff
• Address attendee needs and ensure a smooth, organized experience

Process Improvement & Team Support You will contribute to operational efficiency and team success.

• Maintain accurate attendee data and manage ongoing updates
• Identify opportunities to improve workflows and streamline processes
• Provide support across the Event Operations team as needed

This job description outlines the primary responsibilities of the role but is not intended to be an exhaustive list. Additional duties may be assigned as needed to support team and organizational priorities.

REPORTING & COLLABORATION

This role reports to Senior Director, Event Operations and works closely with the Event Operations team, as well as cross-functional teams including Sales, Marketing, Education and external vendors. Strong collaboration and communication are essential to ensure alignment and successful execution.

WHO YOU ARE

We’re looking for someone who brings strong operational expertise, attention to detail, and a commitment to delivering exceptional experiences:

• Strong organizational skills with the ability to manage multiple processes, deadlines, and details
• Detail-oriented, with a focus on accuracy and quality
• Strong interpersonal skills, comfortable communicating with attendees and stakeholders at all levels
• Customer service-focused, with a commitment to delivering a high-quality attendee experience
• Proactive and assertive in managing tasks and driving timelines forward
• Strong written and verbal communication skills

• Tech-savvy, with experience working across systems and tools

• Refined communication skills, with the ability to interact professionally with C-suite executives and senior leaders
• Ability to thrive in a fast-paced environment while managing multiple priorities

Additional Qualifications:

• 3–5 years of experience in event registration, logistics, or a related field
• Experience with Cvent (or similar registration platforms)
• Proficiency in Microsoft Office, including Excel (advanced skills preferred)
• Comfortable experimenting with AI Tools to improve workflows and creativity.
• Experience with CRM and project management systems such as HubSpot and Monday.com
• Experience working cross-functionally with internal teams and external vendors
• Ability to travel
• Ability to lift up to 25lbs

We understand that not every candidate will meet every qualification listed. If you bring relevant, transferable skills and a willingness to learn, we’d love to hear from you.

LOCATION & TRAVEL

Although the role supports in-person events, the position itself can be fully remote or hybrid out of Southport, CT.

Travel is required for major conferences (approximately 4–6 trips annually, 5–7 days each ; ~10% travel overall).

2027 Conference dates and locations:

• Home Care 100 Winter: January 31-February 3, 2027, Ritz-Carlton & JW Marriott, Grande Lakes, Orlando, FL
• LTC 100: April 4-7, 2027, Ritz-Carlton Orlando, Grande Lakes, FL
• Senior Living 100: May 2-4, 2027, Conrad Orlando, FL
• Home Care 100 Summer: June 13-16, 2027, The Grand America Hotel, Salt Lake City, UT

Must be comfortable with extended onsite schedules during event weeks, including early mornings, evenings, and occasional weekends

COMPENSATION & BENEFITS

We offer a competitive and thoughtful total rewards package, including:

• Base salary range: $75,000-$85,000
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Generous PTO, sick leave and paid parental leave policies
• Flexible work arrangements and remote work options where applicable
• Sabbatical eligibility
• Profit sharing after 1 year of employment