Project Manager Team Lead

Project Manager Team Lead

The Project Manager Team Lead is a head of any project whose main duty is to plan, organize lead and control the project efficiently and effectively. The Project Manager Team Lead is responsible for planning the work required for a project while ensuring all deliverables are met on time. Deliverables can be required as part of the Deliverables Matrix, Module List, RFP, contract or any document where requirements are listed. The Project Manager Team Lead must manage a project in all phases from Inception to Maintenance with minimal assistance. A Project Manager Team Lead is required to have a proven record of success in your previous projects. Additional qualifications include experience in reviewing and updating proposals which might include contributing original content, conducting demos and providing training, coaching and guidance to less experienced co-workers.

The Project Manager Team Lead can be called upon to participate in interviews and evaluate prospective Project Managers. When a new Project Manager arrives on the job, The Project Manager Team Lead provides orientation to acquaint them with their organization and its operating routines. In addition, the Project Manager Team Lead trains the new employees in organization and office procedures.

The Project Manager Team Lead is also responsible for meeting with other department team to discuss gaps in policies, develop and implement new company policies to ensure the projects are delivered on time and at or below budget. It is a key job function to keep all department involved personnel informed of project tasks progress and any potential problems. Often, this communication takes the form of verbal communication in meetings and progress reports.

In addition to the above mentioned, the Project Manager Team Lead is responsible for the Project Management of State and Regional clients and the Software Development life cycle using the GRID methodology specifically designed for the Geographic Solutions. The person would be accountable for leading and managing the implementation of workforce development software solutions for Workforce Development customers. Responsibilities will also include managing workforce development or Unemployment Insurance software products for Virtual One Stop and Virtual Labor Market Information clients in order to assess client needs, meet and exceed client expectations in terms of quality of product and service, and manage the delivery of robust software solutions.

This is currently a hybrid position. Candidate must be willing to work at the corporate office in Palm Harbor, FL. Minimum of 2 days a week.

The successful candidate will have significant workforce development/Unemployment Insurance/Labor Market Information knowledge and managerial experience. You will thrive both in an independent and team environment. You must be able to take ownership of projects and complete those projects accurately and efficiently. You must also be able to work with various internal groups and teams and have the ability to manage multiple, simultaneous projects and deadlines.

The ideal candidate for this position is organized; detail oriented, has great communication skills and thrives in a fast-paced environment. You will need to apply these skills in a variety of areas including, but not limited to, business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing and communicating the progress of all assigned projects. You will work among a team of software engineers, developers, project managers and QA for support and collaboration of client specific deliverables.

Project Management

• Create, maintain, and execute an information technology project plan that communicates tasks, milestone dates, status and resource allocation
• Coordinate designers, engineers, QA, other subject matter experts, vendors, service providers, and clients to deliver milestones according to the project plan
• Articulate design rationale and functional strategy as it directly relates to accomplishing goals, when applicable
• Oversight and management of the day-to-day operational aspects of one or more projects
• Maintain and manage the overall detailed project plans and milestone reports to ensure accurate and timely reporting of project status, issues, risks, and concerns
• Coordinate delivery of development and production releases that meet quality assurance standards
• Assist technical team in specifying design and development tasks
• Assist quality assurance team in creating test plans and testing efforts
• Review deliverables prepared by the team before passing to the client
• Effectively apply project management methodology and enforce project standards
• Ensure project documents are complete, current, and stored appropriately

Communication

• Excellent written and oral communication skills
• Facilitate team and client meetings effectively
• Keep the client and project team well informed of project status, issues and issue mitigation strategies
• Resolve and/or escalate issues in a timely fashion
• Effectively communicate relevant project information to superiors

Technical

• Possess a general understanding of application programming, database and system design
• Understanding of Internet, Intranet, Extranet and client/server architectures
• Ability to analyze system requirements relative to the base software functionality and configuration
• Write software requirements based upon analysis of clients needs
• MS SQL server and query knowledge

Leadership

• Inspire coworkers to attain goals and pursue excellence
• Manage the process of innovative change effectively
• Identify opportunities for improvement and make constructive suggestions for change

Teamwork

• Consistently acknowledge and appreciate each team member's contributions
• Work with both technical software developers and non-technical state and local government clients to make sure that final deliverables meet client requirements
• Coordinate client training with training staff and assist where necessary
• Prepare and deliver training updates via webinars
• Ability to work as a team player across time zones and geography with business analyst, development and QA teams in Florida

Client Management

• Provide client support, including monitoring of incidents and change requests, and answering client questions submitted via an online issues/change management system, via email or via phone
• Manage day-to-day client interaction, and investigate and answer client questions
• Obtain, discuss, and follow-through with feedback from the client
• Set and manage client expectations
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
• Build a knowledge base of each client's organization and objectives

Requirements

Knowledge and Skills:

• Proficient in MS Office to include: Word, Excel, Outlook, Power Point, and Project
• Knowledge of relational databases and basic SQL query techniques
• Must have experience interfacing with customers, internal managers and staff
• Strong interpersonal and relationship management skills
• Strong oral and written communication skills with an attention to detail
• Strong leadership skills with a proven past to drive results and affect change
• Prior experience within the workforce development system with a solid knowledge of Department of Labor Employment and Training programs to include one or more of the following: Wagner-Peyser, Workforce Investment Opportunity Act, Trade Adjustment Assistance, Labor Market Information or Unemployment Insurance.
• Detailed understanding of Employment and Training programs related to day-to-day operations and federal reporting requirements
• Ability to prepare presentations and conduct training sessions at the annual User's Conference or for customer specific needs.
• Knowledge of the software development life cycle
• Bachelor's Degree in business or related field, or equivalent experience preferred
• PMP, CAPM certification, CSM, PMI-ACP or formal project management training preferred