Patient Services Flex

Job Description

Job Description

Salary: 16.00

SUMMARY:This position is responsible for accurately and consistently gathering, inputting all Critical Data for New Patients and Initial Evaluations, scheduling patients in accord with instructions by the client, maintaining a clean office and treatment rooms.

DUTIES AND RESPONSIBILITIES:

• Counts cashbox.
• Determines which patients need progress notes.
• Checks authorizations.
• Plans work for the day with team lead.
• Maintains clean treatment rooms and laundry.
• Maintains a consistent presence at the front desk.
• Greets clients as they enter.
• Performs paperwork with clients.
• Checks in/out clients.
• Schedules clients.
• Collects copays.
• Helps clients with exercises.
• Ensures to be clear and concise with instructions.
• Demonstrates exercises when needed.
• Keeps count of repetitions and sets completed.
• Reports to the clients therapist when exercises are completed.
• Completes any tasks that may be asked to embody the patient first culture.
• Performs daily closing procedures (clean workstation).
• Reconciles cashbox with end of day report.
• Settles credit card machine.
• Reconciles CC receipts with total.
• Performs weekly cleaning tasks.
• Completes monthly cleaning tasks.
• Meets with Patient Relations lead to discuss job performance and how to improve or continue success monthly.
• Performs specific daily tasks on the day they are assigned.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Computer skills required Software; Spreadsheet Software (ExcelWord Processing Software (Word); Electronic Mail Software (Outlook).

• Other skills required:
  • Demonstrate on the job knowledge of how to deal with upset patients.
  • Able to utilize all the tools available in the software to improve workflow.
  • Ability to complete the assigned tasks correctly with guidance and supervision.
  • Demonstrates in your work and attitude, the patient first culture of the organization.
  • Demonstrated consistently an increasing knowledge base required to effectively process payments accurately, and effectively manage general Flex challenges
  • Demonstrate excellent customer service to both internal and external customers.