Executive Director

A well-known operator of IL, AL, and MC communities in Texas is looking for an experienced person who is dedicated to improving the lives of residents, their families, and our employees.

General Description

The Executive Director is responsible for overseeing and leading an AL/MC community located near the intersection of LBJ and Central Expressway.

In this role, the Executive Director is responsible for ensuring high-quality resident care while meeting budgetary guidelines, ensuring a great working environment, and supporting a people-focused culture and other company standards.

The Executive Director is also responsible for complying with federal, state, and local regulations, company policies, procedures, and established protocols.

Primary Duties and Responsibilities

Internal Community Relations

• Develops and implements community resident relations programs; solicits feedback from residents, families, and others to maintain and/or improve community hospitality and services.
• Establishes effective relationships with other community department heads to ensure high-quality resident care while fostering
• inter-departmental cooperation.
• Oversees and monitors nursing services (if applicable) to ensure high-quality nursing delivery systems.
• Monitor resident care daily, conduct daily rounds, and implement quality assurance programs for all departments.
• Establish positive rapport with regulatory agencies and stay updated on changes in state, and local regulations.
• Oversee facility management of the community.
• Directs community safety and loss prevention program; monitors adherence to safety rules and regulations and takes remedial action when necessary.
• Contacts the resident's family when a change in services is needed. Leads and participates in a resident/family conference to review
• Ensures a high degree of customer satisfaction.
• Assist in the development of the residence's budget.
• Make the final decision on resident move-ins and move-outs based on the residents' well-being and in accordance with the residence policies and procedures.

Financial

• Plans and develops operating budget within company guidelines.
• Regularly monitors department performance and analyzes the community P&L status taking corrective action when necessary.
• Trains community management in pertinent cost control techniques.
• Directs and monitors community inventory control systems.
• Responsible for managing all contracted services.
• Responsible for creating the annual budget for the community.

Marketing

• Maintain a high level of occupancy.
• Provides leadership and direction in the community's marketing, including developing relations with local referral sources.
• Represents the residence to the community, family members, and visitors and develops positive relations with all customers.

Employee Relations

• Oversees the recruitment, selection, retention, and termination of all community employees.
• Ensures adequate and effective orientation and training of community job-specific duties.
• Supervises and evaluates all community managers by providing ongoing coaching and timely feedback.
• Ensures that all employees meet or exceed company standards of appearance, sanitation and health standards.
• Establishes positive employee relations programs, recognition programs and practices.
• Oversees and manages the community compensation, recommending wage increases and adjustments when necessary.
• Ensures that all staff maintains and protects the confidentiality of resident information at all times.
• Provides an "open door'' to employees and address any concerns and grievances within a timely manner and in accordance to company standards.
• Ensures the appropriate handling of on-the-job injuries as reported by employees.
• Encourages teamwork and promotes company philosophy.
• Is prompt and able to perform the required duties of the position on a regular, predictable basis.
• Becomes familiar and understands the requirements of the Life Safety Code.
• All familiar and understands the requirements of the Life Safety Code.

Knowledge, Skills, and Abilities

• Able to read, write, speak and understand the English language. Bi-lingual a plus.
• Experience using Microsoft Office, Excel and Outlook software. Mid-level typing skills required.
• Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget.
• Knowledge of current Federal and State laws pertaining to IL, AL, MC communities respectively.
• Able to make independent decisions.
• Must possess a passion to work with and around senior citizens.

Education Requirements

• Bachelor's Degree preferred but not required with appropriate work experience.
• CALM certification is a plus.

Work Experience Requirements

• Strong leadership skills with a minimum of five (5) years’ experience in supervising and management.
• Three or more years Senior Living experience and/or training or equivalent combination of education and experience.

Physical Requirements

The following physical demands are representative of those that must be met

to perform the essential functions of this position successfully:

• Stand and/or walk up to six (6) hours a day and sit up to two (2) hours a day.
• Occasionally support up to 50 pounds.
• Occasionally kneel, bend, and reach.
• Vision abilities include close vision, depth perception, and ability to adjust focus.
• Subject to infectious diseases, substances, odors, etc., throughout the workday.