Director Of Operations

If you thrive in a high-accountability environment, love turning vision into action, and have the grit to push a company to the next level, this is your seat at the table. SMD Management is seeking to hire a Director of Operations to work side by side with the Founder/Owner for their next stage of growth.

This is not just a maintenance role. This is not a “keep the lights on” role. This is a growth-driving, results-focused leadership position reporting directly to the Owner.

You’ll oversee Maintenance, Client Management, Property Management , and Leasing — ensuring they operate as a unified, high-performing machine. You’ll be the Owner’s strategic partner, helping take the company from 400 doors to 750 doors by December 31, 2027 . That means building scalable systems, holding teams accountable, and ensuring every initiative is executed with precision and urgency.

What You'll Do

• Lead and mentor 7 direct reports, instilling a culture of accountability, organization, and proactive problem-solving .
• Translate the Owner’s strategic vision into actionable plans with clear timelines, measurable goals, and consistent follow-through.
• Build scalable operational systems that can handle rapid growth without sacrificing service quality.
• Oversee property performance metrics — from occupancy rates and maintenance turnaround times to client satisfaction scores — and use data to drive decisions.
• Streamline cross-department workflows to eliminate bottlenecks and ensure projects move efficiently to the finish line.
• Serve as the escalation point for complex client or operational issues, ensuring swift, empathetic, and decisive resolution.
• Partner with the Owner on annual goal-setting, budgeting, and KPI tracking, ensuring alignment with the company’s growth strategy.
• Ensure compliance with all local, state, and federal property regulations and industry best practices.

What You'll Bring

• A proven track record of scaling operations — ideally in a high-growth home services, property management or real estate environment.
• Exceptional organizational skills with the ability to manage multiple priorities without losing sight of deadlines.
• A proactive mindset — you anticipate challenges before they arise and take ownership of solutions.
• Strong financial acumen — comfortable with budgeting, forecasting, and P&L management.
• Excellent communication and relationship-building skills, with the ability to influence and inspire at all levels.
• A “finish-line” mentality — you don’t just start projects, you ensure they’re completed to the highest standard.
• The stamina and drive to work hard, lead from the front, and push the company toward ambitious growth targets.

Why You'll Love It Here

• A senior leadership role with direct influence over the company’s growth and client experience.
• Competitive salary, performance-based bonuses tied to growth milestones, and comprehensive health benefits.
• PTO and paid holidays to recharge and spend time with family.
• Annual professional development budget to invest in your growth.
• A collaborative, supportive culture where high standards are matched with high trust.

Location

• This position is based in the Greater Baltimore Area . Candidates must be able to work on-site and be actively engaged with our teams and properties.

If you’re ready to be the Owner’s right hand , lead with vision, and push a company from 400 to 750 doors in less than two years, we want to hear from you.