Receptionist Dispatcher

Job Description

Job Description

FRANCHISE JOB DESCRIPTION
| Job Title: | Receptionist – Dispatcher
| Reports to: | Office Operations Manager
| Pay: | Salary Position
| Date Prepared: | 6/29/26  

Summary
The Receptionist Dispatcher plays a crucial role in our franchise, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. Additionally, the Receptionist Dispatcher is responsible for maintaining a high level of customer service and assisting with general office duties.

Primary Responsibilities
·   Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.
·   Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
·   Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
·   Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
·   Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
·   Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
·   Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.
·   Perform other job-related duties as assigned.
 
Education and Experience Requirements
·   High school diploma is required.
·   Previous receptionist/office experience is required. 
·   Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
·   Proficiency in using various digital tools and technologies to complete job tasks efficiently.
·   Experience in the restoration, construction, or insurance industry is a plus.

Normal Working Hours, Additional Working Hours, and Travel Requirements  
This is a full-time position, working hours varying between 7:00 a.m. and 4:30 p.m., Monday–Friday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs. You will typically be working eight hour days.