IT Support Specialist 1

BizzellUS is looking for a proactive and customer-oriented IT Support Specialist I to provide first-level IT support to end-users. In this role, you will troubleshoot technical issues, assist with system access, and ensure smooth IT operations. The ideal candidate has strong communication and problem-solving skills, a passion for technology, and the ability to provide efficient technical support while maintaining excellent customer service. Job Type: Part-time Key Responsibilities Provide prompt and accurate IT support to users via phone, email, and the helpdesk ticketing system. Troubleshoot and resolve hardware, software, and networking issues for end-users. Assist with account modifications, software installations, and basic network troubleshooting. Resolve common system access issues, including password resets and account lockouts. Configure and support Microsoft 365 applications, including email, OneDrive, and Teams. Assist with the setup and configuration of workstations, printers, and other peripherals. Maintain and update detailed records of support requests and resolutions in the ticketing system. Document common troubleshooting procedures and solutions to improve the efficiency of the helpdesk. Assist with hardware and software inventory management and equipment lifecycle tracking. Ensure a positive and professional relationship with end-users, providing a high level of customer satisfaction. Requirements High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred. A minimum of 1 year of experience in IT helpdesk or technical support. Strong customer service skills, with the ability to communicate effectively with non-technical users. Basic understanding of computer hardware, operating systems (Windows, Mac), and software applications. Experience with remote troubleshooting tools and ticketing systems. Strong problem-solving skills and the ability to troubleshoot issues effectively. Ability to work independently and as part of a team. Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus. Certification such as CompTIA A+, ITIL, or similar is a plus but not required. #J-18808-Ljbffr Youth Enrichment Services