Logistics Support Specialist

Job Description

Job Description

The Logistics Support Specialist assists with streamlining daily operations within planning, customer service, and brokerage. They are multi-skilled and cross trained to enhance efficiency across Operations in designated business units. The Logistics Support Specialist should be comfortable communicating with people throughout the organization, able to solve problems, assist in spot pricing or capacity needs, adept at estimating and managing time for a variety of tasks, and has a strong sense of big-picture objectives.

Responsibilities

• Monitor all active overnight loads to ensure continuous visibility and adherence to service expectations.
• Perform proactive trace and tracking through carrier communications, GPS/TMS visibility tools, and check‑calls.
• Identify potential service issues and take timely corrective action.
• Manage and reassign loads impacted by carrier falloffs or unplanned failures.
• Schedule, confirm, and adjust pickup and delivery appointments with shippers and receivers according to customer requirements.
• ⁠Provide operational support and guidance to contracted carriers, including details on pickup/delivery expectations, appointment scheduling, and issue resolution.
• Broker and secure capacity for uncovered or at‑risk overnight loads, ensuring operational continuity.
• Source carriers through load boards, internal networks, and established relationships.
• Handle inbound and outbound calls, messages, and status requests from customers with professionalism and urgency.
• Escalate critical or time‑sensitive issues to appropriate internal teams when customer impact may occur.
• Produce accurate, concise reporting of activity including exceptions, escalations, and pending action items.
• Prepare clear, accurate end‑of‑shift reporting summarizing issues, resolutions, and pending actions.
• Document all tracking updates accurately within the TMS for full operational transparency.

Knowledge, Skills, and Abilities

• Understanding of transportation brokerage operations and the freight lifecycle.
• Familiarity with appointment scheduling processes for shippers and receivers.
• Knowledge of carrier vetting, safety requirements, and capacity sourcing practices.
• Basic understanding of industry tools such as TMS platforms, load boards, and tracking technologies
• Efficient understanding of Microsoft Office (Outlook, Word and Excel).
• Ability to work independently with minimal supervision
• Strong written and verbal communication skills.
• Effective multitasking, time management, and prioritization skills in high‑pressure situations.
• Critical thinking and problem‑solving, especially in time‑sensitive scenarios.
• Data accuracy and attention to detail in system documentation.

Education/Experience

• Bachelor’s degree in business management, supply chain or similar field required. 1 year of relevant experience may be substituted for each year of education required.
• 1+ year of experience in logistics, transportation, customer service, or related operational support role required.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $21.64-$24.41
• Full Pay Range: $21.64-$33.45
• Pay Grade: 7
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer 

Disability/Veteran

VEVRAA Federal Contractor