Server - The Pier

Server

Reports to: General Manager

Job Type: Seasonal, Hourly, Full Time & Part Time

Job Summary:

Servers at The Pier are vital to ensuring that our guests receive a positive, memorable dining experience. You will be responsible for taking orders, serving food and beverages, and maintaining a clean and welcoming atmosphere for our guests. From the moment guests take their seats, to their goodbyes as they leave, excellent service is key!

Duties & Responsibilities:

• Prepare the server stations and dining room for service
• Welcome guests with a warm, friendly demeanor.
• Assist in seating guests and providing them with menus.
• Get them settled with waters, drinks etc., and communicate any specials or promotions.
• Explain menu items, ingredients, and preparation methods to guests. Ask about food allergies.
• Make recommendations based on guests' preferences and dietary restrictions.
• Take accurate food and beverage orders from guests and enter them into the POS system.
• Answer any questions regarding the menu, including allergies or special requests.
• Coordinate with the kitchen staff to ensure the table's orders are prepared and delivered on time and together.
• Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame.
• Check on guests during their visit to ensure satisfaction and address any requests or concerns.
• Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
• Provide attentive and personalized service, anticipating guests' needs.
• Handle guest complaints or concerns professionally and bring issues to management when necessary.
• Present bills to guests and handle payment transactions accurately and quickly.
• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service and facilitate a positive work environment.
• Assist colleagues during busy periods or when needed.
• Participate in pre-shift meetings and training sessions as required.

Qualifications:

• Must be at least 18 years old
• At least 2 years previous experience in a restaurant required
• Excellent communication and interpersonal skills.
• Positive attitude, enthusiasm for the hospitality industry.
• Ability to work in a fast-paced environment while maintaining composure.
• Strong multitasking and time management abilities.
• Attention to detail, ensuring accurate order-taking and payment processing.
• Knowledge of food and beverage menus, including dietary restrictions and allergies.
• Basic math skills for handling payments and calculating tips.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Physical stamina to stand, walk, and carry trays for extended periods.

License/Certification

• Must possess, or be able to obtain, alcohol and food safety certifications (ServSafe or equivalent)

Benefits:

Part Time Benefits: Earned Sick Time (based on eligibility) - 401k with match Dining and Lodging Discounts