Administrative Assistant

Administrative Assistant (Legal/Claims Support) – Hybrid Opportunity Phoenix, AZ Hybrid after training Full-Time Position Overview We are seeking a highly organized and detail-oriented Administrative Assistant to support a fast-paced claims and legal support environment. This role involves heavy administrative coordination, communication with multiple parties, and managing case-related tasks across several systems. Important: An extensive internal background check is required and may take up to one month to complete. Candidates must be comfortable with this process. Key Responsibilities Front Desk / Switchboard Duties Operate multi-line phone system: answer, direct, and transfer calls Greet and check in visitors Take messages, provide information, and maintain records Monitor alarms, handle emergency calls, and manage paging systems Sort mail and provide general administrative and customer support Administrative & Case Support Coordinate and schedule consultative examinations (CE) for claimants Locate medical providers and specialists based on claimant location Prepare, print, assemble, and distribute CE packets (mail/fax) Track and follow up on appointments, documentation, and pending items Maintain accurate records using internal tracking systems Communication & Coordination Respond to inquiries from claimants, attorneys, medical providers, and vendors Contact claimants regarding appointments, missing paperwork, or updates Communicate with doctors, hospitals, and other sources for reports and authorizations Provide basic claim status updates and assist adjudicators as directed Case Support Functions Assist with case development activities requiring analysis and judgment Ensure daily assignments are completed and properly tracked Qualifications Legal education or related experience preferred Strong computer skills (Microsoft Office and/or Google Suite) Ability to multitask across multiple systems and platforms Excellent organizational skills and attention to detail Strong communication and customer service skills Schedule & Work Environment Fully onsite during training Opportunity to transition to hybrid (1 day remote/week) after training Interview Process Virtual interviews Additional Details Potential for full-time conversion based on performance within the first 4–5 weeks Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.