Associate Director, Change Management

Associate Director, Change Management Digital is the multiplier that enables Development Sciences and Clinical Supply (DSCS) to drive faster experimentation, more efficient processes, and higher-confidence decisions across the portfolio. DSCS Digital Technologies (DDT) is responsible for pioneering and deploying digital and data capabilities that enhance speed, capacity, and robustness across DSCS. Key Responsibilities Lead development and execution of integrated change management strategies across DDT programs and use cases. Partner with DDT Leadership Team, workstream leads, and use case owners to align change strategy with program objectives and value realization. Drive stakeholder engagement, including impact assessments, readiness planning, and sponsor alignment. Establish and lead a change agent/champion network to support adoption across DSCS. Define and execute communications and training strategies to support awareness, understanding, and behavior change. Track adoption metrics, risks, and resistance, implementing mitigation actions to ensure sustained adoption. Support post-go-live activities including reinforcement strategies, hypercare, and continuous improvement. Provide coaching and guidance to program teams and sponsors on change management best practices. Drive alignment between change strategy, communications, training, and delivery teams to ensure integrated execution. Develop and maintain change impact assessments across people, process, and technology dimensions, building out necessary details within the project schedule. Establish stakeholder engagement strategies, including sponsor spine and governance alignment. Design and implement communication and engagement plans tailored to multiple audiences (executive, functional, end-user). Partner with Learning & Development to define training strategy and enable capability building across teams. Ensure consistent application of change management frameworks, tools, and templates across DDT initiatives. Monitor adoption, engagement, and behavior change using defined KPIs and feedback loops. Identify risks to adoption and implement mitigation strategies to reduce resistance and accelerate uptake. Develop executive-ready materials, including presentations, talking points, and change updates. Facilitate workshops and alignment sessions across cross-functional teams. Contribute to continuous improvement of DDT change management practices and playbooks. Qualifications Education: Bachelor’s Degree required; advanced degree (MBA, MS, or equivalent) preferred in a business or pharma-related field. Experience: 5‑10+ years of experience in change management, digital transformation, or organizational effectiveness within Pharma/Biotech. Proven experience leading large-scale, cross-functional change initiatives. Strong stakeholder engagement and influence skills across senior leadership and global teams. Demonstrated ability to develop and execute adoption, communication, and training strategies. Experience working in program delivery environments with integrated governance and stage-gate processes. Strong business acumen and ability to align change efforts to measurable business outcomes. Excellent communication skills, including executive storytelling and presentation development. Demonstrated ability to coach leaders and teams on change management practices. Experience working in complex, matrixed organizations. Preferred Skills Experience in process development. Familiarity with digital and data platforms (analytics, automation, data foundation). Experience supporting hub-and-spoke operating models. Knowledge of change methodologies (e.g., Prosci, CEM, SRF). Experience building and scaling change networks. Location US and Puerto Rico Residents Only. San Francisco Residents Only – we will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance. Los Angeles Residents Only – we will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. Equal Employment Opportunity As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights, EEOC GINA Supplement, etc. Compensation Salary range: $142,400.00 – $224,100.00. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits, including medical, dental, vision, healthcare and other insurance benefits (for employee and family), retirement benefits such as 401(k), paid holidays, vacation, and compassionate and sick days. Requisition ID

R403707

Job Posting End Date 07/08/2026 #J-18808-Ljbffr Merck & Co.