Senior Product Manager, Customer & Developer Experience

Job Description As a Senior Product Manager on the Customer & Developer Experience team, you will own the roadmap for critical platform capabilities that power client onboarding and shape how customers as well as internal users experience our platform every day. This role sits at the heart of the Developer Portal website and the Control Center web application, driving improvements that make our APIs easier to adopt, our systems more scalable and resilient, and our internal tools more powerful and intuitive. You will partner closely with experts across the company to evaluate customer and business value, scope and plan new features, and lead them from concept through production. Working hands‑on with engineering, you will dive deep into technical details, guide tradeoffs and prioritization with strong product judgment, and ensure features are successfully delivered, operated, and evolved. Success in this role requires fluency in web applications, REST APIs, and internal system integrations, along with the ability to translate complex platform work into clear, outcome‑driven roadmaps that move the business forward. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g., ChatGPT, Microsoft Copilot) to support everyday work. Key Responsibilities Own the product roadmap for the Control Center web application capabilities, including authentication, identity management, user roles, permissions, and access control. Partner with the documentation team to develop and maintain a world‑class Pismo developer portal, including innovative frontend features, backend content management infrastructure, and integrations with other developer‑focused products. Define and drive improvements to internal platform tools to increase efficiency, usability, and adoption. Lead product discovery by evaluating customer, developer, and internal stakeholder needs. Scope, plan, and prioritize initiatives that deliver measurable customer and business impact. Dive into technical details, guide architecture and trade‑offs, and ensure strong execution and delivery. Translate complex platform work into clear, actionable product requirements and roadmaps. Ensure features are successfully launched, monitored, and continuously improved. Balance short‑term delivery with long‑term platform strategy. Collaborate deeply with engineering teams across product development lifecycle. Hybrid Working This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa requires at least 3 days in office, and expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications 5 or more years of relevant work experience with a Bachelor’s Degree, or at least 2 years of work experience with an advanced degree (e.g., Master’s, MBA, JD, MD), or 0 years of work experience with a PhD. Preferred Qualifications 5+ years of product management experience owning software platform roadmaps. Strong experience with web applications, REST APIs, system integrations, and platform services. Deep understanding of platform product management, including identity, access, and internal tooling (preferred). Strong product fundamentals: discovery and customer research; feature scoping and prioritization; roadmap ownership. Technically curious and hands‑on: comfortable reading API documentation; ability to collaborate deeply with engineering teams. Experience using product analytics to inform decisions and measure impact. Strong communication and stakeholder management skills across all levels of the organization. Comfortable working in Agile environments. Experience in Fintech, banking, payments, or SaaS platforms. Experience with developer platforms or internal tooling ecosystems. Familiarity with identity and access management (IAM) concepts. Be based in Austin, Texas. U.S. Applicants Only The estimated salary range for this position is $131,600.00 to $210,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job‑related factors that may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible, that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, and frequently operate standard office equipment, such as telephones and computers. EEO Statement Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law. #J-18808-Ljbffr Visa