Food and Beverage Supervisor

About the Property The Bradley Hotel is a boutique property located in Fort Wayne, Indiana, known for its Midwestern charm and modern design. It operates the Birdie's and Arbor restaurants, offering a quality experience to guests. About the Role The Bradley Hotel is seeking an enthusiastic Working F&B Supervisor to oversee operations in Birdie's and Arbor restaurants. The position may combine AM and PM shifts. Primary Purpose of the Position The Working F&B Supervisor will supervise and assist in day‑to‑day operations of Birdie's and Arbor, ensuring customer satisfaction, quality, and adherence to policies. Essential Functions Supervise and develop performance of employees, ensuring efficient operations and adherence to hotel/restaurant policies. Supervise programs that promote a positive work environment for all employees. Answer inquiries pertaining to property policies and services. Compile and balance cash receipts at the end of the day or shift. Ensure all policies and procedures are fully implemented, including safety, emergency guidelines, etc. Function as a liaison between guest and restaurant/bar while maintaining a high level of customer service. Inspect supplies, equipment, and work areas for cleanliness and appearance to ensure efficient service and conformance to standards. Inspect food and food preparation to maintain quality standards and sanitation regulations. Investigate and resolve food quality and service complaints. Maintain credit policies in the restaurant/bar. Perform all other duties as directed by immediate managers. Provide assistance to staff members as necessary. Supervisory Responsibilities Supervises all FOH employees in Birdie's and Arbor during designated working supervisory shifts. Qualifications Previous experience working at a restaurant in a luxury hotel and/or full‑service resort. Knowledge of Micros. Ability to make quick decisions in high‑stress situations. Excellent customer service skills. Pleasant and positive personality. Well organized. Compensation Compensation: $ – $. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Equal Opportunity Employment Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr BENCHMARK