Sales Manager

Job Summary Job Description Summary A pivotal leader responsible for driving sales growth and fostering a high-performing sales team. The role involves executing personnel and store sales initiatives to achieve revenue targets while consistently upholding the company’s ethos of prioritizing people, optimizing processes, delivering exceptional products, and reinforcing the brand’s core values. This position plays a crucial role in elevating the store's sales performance and contributing to the overall company success and is held to the highest standards of ethics, integrity, and professionalism. Key Responsibilities Process: Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives. Promote the in-home design program. Champion and role model the selling process by overseeing the interaction on sales floor and evaluating team performance. People: Provide coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance; ensure staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction; build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with the company values; recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment. Brand Advocacy: Ensure the store and team consistently reflect the company’s brand image, values, and customer experience standards; champion the delivery of a branded customer experience, ensuring that the store layout, product presentation, and employee interactions align with brand guidelines; support company-wide marketing initiatives and promotions, ensuring they are executed correctly and in line with the brand's positioning. Operations: Resolve customer concerns and other issues that may interfere with efficient sales operations; support planning and executing sales promotion and events; collaborate with support teams to ensure flawless execution of operational excellence; ensure proper execution of all existing and new systems and administrative procedures; uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas. Scope & Impact This position holds significant influence over the store’s financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. It reports to the Store Manager of the assigned location with indirect influence of the sales team. Minimum Requirements Education: High School or GED Equivalent. Experience: 1-3 years in a business unit with a retail sales emphasis. Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service. Other: Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays. Preferred Requirements Experience managing in a retail environment with a strong focus on sales. Strong business acumen. Advanced interpersonal skills, communication skills & experience in building effective relationships. Physical Demands / Work Environment Ability to lift and/or carry up to 50 pounds; ability to stand for long periods of time; nearly continuous use of repetitive hand motions, hearing and listening; often required to sit, walk, bend and stoop; subject to inside environmental conditions; ability to pass background and drug screen. Compensation Training Pay: $20 - $22 per hour for 2-6 weeks (no commission). Average Earning Potential After Training: $45,000 - $75,000+ (inclusive of base, commission and bonus). Post-Training Pay: Sales Manager Plan Base Pay: $10,400 per year; Commission & Bonus: Earn more with UNCAPPED commission on written sales – 6% on La‑Z‑Boy Design Sales and 4% on other sales; Monthly bonus opportunity of $0 - $1,500 based on specific group sales goals. Weekly Hours: 40. Benefits for Employees in the US Medical, Vision, Dental and Basic Life Insurance; available 401(k) retirement plan with company match up to 6%. Paid time off: 9-11 paid holidays each year; two weeks’ prorated vacation as a new hire; personal time (non‑exempt) or state‑mandated sick time. Travel / Driving If this role requires travel or driving, candidates must be able to meet the qualifications noted in the company’s Driver Management Program. Equal Opportunity Employer We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Accommodations If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. #J-18808-Ljbffr