Technology Specialist

Supervisor: Director of Information Technology Department: People & Strategy Team: Information Technology Primarily Collaborates With: Executive Office Staff Teams, Members, Volunteers, Chapters Position Type: Full-time, Exempt GENERAL DESCRIPTION The Technology Specialist designs, develops, and supports technology solutions that improve organizational effectiveness through systems integration, automation, application development, and process improvement. This role is primarily responsible for configuring systems, developing applications, and implementing technology solutions that support the flow of information across disparate systems. Work may involve automation platforms, internal and external APIs, custom software development, AI-assisted solutions, and other technologies as appropriate. This role is responsible for managing IT projects in collaboration with staff, volunteers, chapters, and members as stakeholders. Typical projects include creating and enhancing online forms, developing workflow automations, implementing integrations between systems such as the member database and chapter financial system, and identifying opportunities to improve efficiency through technology. DUTIES PERFORMED Systems Integration & Technology Solutions Design, develop, configure, and maintain technology solutions that improve organizational efficiency and support business operations. Develop and maintain integrations between internal and third-party systems using APIs, automation platforms, and custom software solutions. Configure and enhance enterprise applications, workflows, and automated processes to support evolving organizational needs. Develop technical documentation and standards that support sustainable and secure technology solutions. Business Process Improvement Analyze business processes and identify opportunities to streamline workflows, automate manual tasks, and improve operational efficiency. Collaborate with staff, volunteers, chapters, vendors, and other stakeholders to gather requirements and recommend technology solutions. Research, evaluate, and implement emerging technologies, including AI-assisted tools, where they provide measurable organizational value. Technology Project Management & Implementation Manage assigned technology projects from planning through implementation, including defining requirements, coordinating stakeholders, tracking progress, and ensuring successful delivery. Coordinate system updates, software deployments, and configuration changes while minimizing disruption to operations. Ensure the accuracy, consistency, and integrity of data exchanged between systems. Data & Systems Optimization Design, develop, and maintain reports, dashboards, and analytical tools that provide meaningful business insights. Create and maintain technical documentation for systems, integrations, workflows, and applications. Develop and maintain testing procedures to ensure the reliability and accuracy of technology solutions. Troubleshoot complex application, integration, and data issues and implement appropriate resolutions. Organizational Collaboration Provide technical guidance and training to staff to support effective use of organizational systems, applications, and automated processes. Assist in establishing and promoting technology standards, best practices, and security guidelines. Maintain current knowledge of technology trends, platforms, and best practices. Perform other duties and special projects, as assigned. SUGGESTED BACKGROUND AND EXPERIENCE Bachelor's degree in information technology, Computer Science, Information Systems, Software Engineering, or a related field preferred; equivalent combination of education and experience will be considered. Three or more years of experience in application development, systems integration, business process automation, or a related technology role preferred. Experience designing, implementing, and supporting technology solutions that improve business processes and organizational efficiency. Experience developing and maintaining integrations between enterprise applications using APIs, automation platforms, or custom software solutions. Experience with the following programming languages, technologies, and AI tools: PHP, .NET, JavaScript, HTML, REST, ChatGPT, Claude Code, MCP, webhooks, WordPress, SQL. Experience with business process analysis, workflow design, process improvement methodologies, project management, and technology implementation. Working knowledge of cloud-based applications, web technologies, authentication methods, databases, reporting tools, and modern integration techniques. Ability to quickly learn and apply new technologies, software platforms, and AI-assisted tools. Strong analytical, troubleshooting, project management, communication, and problem-solving skills. Ability to communicate technical concepts effectively to technical and non-technical audiences. Strong organizational skills with the ability to manage multiple priorities and projects while maintaining attention to detail. Commitment to maintaining data security, confidentiality, and organizational technology standards. EXPECTATIONS AND COMPETENCIES Our Culture Principles guide how we work together every day to fulfill Alpha Delta Pi’s mission. We expect every team member to embody these principles, supporting one another, and contributing to our shared goals. Responsibility and Ownership: Takes initiative, works independently, and follows through on commitments. Maintains confidentiality and demonstrates accountability in daily work. Courage and Confidence: Brings a positive, solution-oriented mindset. Navigates change with resilience, responds to feedback openly, and makes confident, values-based decisions. Gratitude and Fun: Models optimism and appreciation in daily interactions. Celebrates accomplishments and helps create an energizing team environment. Humility: Seeks input, listens actively, and prioritizes collaboration. Acknowledges growth areas and takes action to improve. Integrity: Aligns words and actions with Alpha Delta Pi’s mission and values. Upholds ethical standards and maintains professionalism in all relationships. Connection: Builds respectful, inclusive relationships with staff, volunteers, and partners. Promotes a sense of pride and belonging in Alpha Delta Pi. Excellence: Manages responsibilities with organization and attention to detail. Maintains high standards of efficiency, conduct, and ongoing professional growth. Potential Travel Convention or Summer meeting (late June) Collegiate Officer Leadership Events (January/February) Conference travel as determined by supervisors (throughout the year) EMPLOYMENT LOCATION This position is based at Alpha Delta Pi’s Executive Office in Atlanta, GA. to perform tasks that are generally required to be performed in-person. Atlanta-based staff participate in a hybrid work schedule that may be granted after the first 90 days of employment. Alpha Delta Pi reserves the right to change work status with notice to employee. #J-18808-Ljbffr