Billing Analyst

Billing Operations AnalystCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.The Billing Operations Analyst is responsible for supporting the billing readiness process for North America Field Service. This role works closely with field offices and internal teams to validate job completion, confirm customer authorization, review and correct cost postings, and ensure service orders and projects are accurately prepared for billing. The position plays a key role in managing open order activity, supporting month-end readiness, resolving billing-related issues, and contributing to continuous process improvement.Key ResponsibilitiesValidate jobs for billing readiness by confirming customer authorization, service order or project completion, accurate cost postings, and appropriate Ready to Bill status.Review and correct cost posting errors, confirmation issues, and other billing-related discrepancies as needed.Communicate professionally with field offices regarding job status, missing information, billing readiness concerns, and required follow-up actions.Monitor open order activity daily and support month-end close activities to ensure timely and accurate billing readiness.Assist with customer disputes as needed by researching issues, supporting resolution efforts, and providing timely updates.Upload produced invoices into Customer Portals for payment.Perform updates and corrections in applicable systems to support accurate billing, reporting, and operational visibility.Meet established performance metrics and service expectations.Support continuous improvement initiatives that strengthen the billing readiness process, reduce rework, and improve the customer and field experience.Required QualificationsHigh School Diploma or GED.5+ years of experience in a business, administrative, operations, billing, finance, or customer support environment.1+ years of experience using Microsoft Office applications, including Outlook, Excel, Word, and related productivity tools.Preferred QualificationsBachelor's degree in Business, Finance, Accounting, Operations, or a related field.Ability to communicate clearly and professionally with internal teams, field offices, and customers.Strong attention to detail, follow-through, and ability to manage multiple priorities in a deadline-driven environment.Experience in job costing, accounting, billing operations, customer service, or field service support.Experience in the HVAC service industry or a related service-based environment.Experience using ServiceMax, Salesforce, SAP, or similar operational and financial systems.Demonstrated ability to build process expertise, identify improvement opportunities, and support a culture of continuous improvement.Strong financial acumen and ability to review, interpret, and validate cost-related information.Pay RangeThe annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.Other CompensationThis position may be entitled to short-term cash incentives, subject to plan requirements.BenefitsHealth Care Benefits: Medical, Dental, Vision; Wellness incentivesRetirement BenefitsTime off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacationDisability: Short-term and long-term disabilityLife Insurance and Accidental Death and DismembermentTax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending AccountTuition Assistance