Part-Time Intake Coordinator

Part-Time Intake Coordinator

If you're looking for a meaningful job that makes a difference in people's lives, want to be part of a close-knit team and are looking for a part-time schedule, we'd like to meet you!

Inspire Counseling Center is a behavioral health center offering psychotherapy and psychiatry services for people of all ages. We have four offices in Evanston, Kenilworth, Lake Forest, and Northbrook with 50+ clinicians, serving approximately 2,000 appointments per month. We are looking for a part-time intake coordinator (20 hours/week) to work at the front desk at our gorgeous offices in downtown Lake Forest.

This role will be the first point of contact for new patients, responsible for registering them, gathering necessary medical and insurance information, scheduling appointments, and ensuring all required paperwork is completed before they are admitted for treatment. This role is incredibly important and makes a huge impact on people's lives. Not only would you be the first face clients see or hear, you will be closely connected with the team of therapists.

The intake coordinator will report directly to the practice manager and work on a team with other intake coordinators.

This is a very special and important role for Inspire. When a person takes a leap of faith to call, you will be the first voice or face they will meet. Each person's first impression of the business depends on your caring, competent, and timely response. Sometimes it is the first time a person has ever reached out for help. It is critical that the intake coordinator is loving, kind, gentle, and professionally polished. We want each person to feel safe and heard, while taking care of all the logistics necessary.

The ideal candidate will:

• Be a warm, compassionate team player with a positive attitude
• Attend intake team meetings (Wednesdays 1pm in Northbrook)
• Warmly greet patients and staff when they arrive
• Answer calls and texts to book new clients, manage cancellations and/or rescheduling
• Assist patients with the admissions paperwork
• Enter patient information into the medical record database and internal task management system
• Collect health insurance coverage for the billing team
• Proactively review the call logs to make follow-up calls
• Compassionately listen to complaints or concerns, notifying management for improvements
• Manage the office space and supplies
• Proficient with data entry, detail oriented, basic technology skills

Benefits

As an employee, we are pleased to offer a lot of benefits, support, and flexibility! Our goal is to make you happy, so you can do your best work with your clients. We hope you feel supported, rested, well-paid, and have a great work-life balance. Here are some of the benefits you will receive as an employee.

• Employee status (W2)
• 401k benefits are available for any employee who has worked 1,000 hours or 1 year
• PTO (paid time off) - Employees have the opportunity to receive up to 40 hours of PTO
• Unpaid time off as needed – If you need additional vacation, sick, or personal time off
• Paid onboarding & training with the practice manager
• Strong administrative support team - Work alongside a comprehensive and solid administrative support, including teams for billing, intake, scheduling, office management, payroll, and HR.
• Premium office space ~ Work at a premium location and beautifully decorated.
• EMR system - State-of-the-art electronic medical record system, which will save you time and is easy to learn and use
• Employee surveys we are constantly listening to what makes you happy here!
• Office parties & company meetings – One of the things we love most at Inspire is the team and fostering fun and connection! We hold office "parties" from bocce, bowling, picnics, holiday parties, and more. These are optional and not required, but encouraged to have fun getting to know the team, rejuvenating, and avoiding burnout.
• Red carpet entrance & exit – We want you to have a "red carpet" entrance and experience while you are at Inspire. Our main goal is that you are happy and love your work!

Ideal schedule:

• Mondays 12pm-5pm (Lake Forest office)
• Tuesdays 12pm-5pm (Lake Forest office)
• Wednesdays 12pm-5pm (Lake Forest office)
• Thursdays 12pm-5pm (Lake Forest office)

Compensation:

• $18/hour

Inspire Counseling Center is a special place where we want all our employees to be happy. We have a bright and positive team and want our clients to feel at home from the moment they call for a first session to the moment they leave the office. If you want to be part of our team, please let us know!

Requirements:

• High school diploma or GED, minimum educational requirement
• Ability to work onsite in Evanston and Kenilworth (employees are responsible for transportation and/or parking)
• Strong customer service skills with the ability to work with diverse people
• Effective organizational and time management skills
• Verbal and written communication skills
• Understanding of health insurance and various medical procedures
• Ability to use software programs and medical technology
• Ability to juggle multiple tasks in a fast-paced environment
• Problem-solving skills
• Fluency in other languages, a plus
• Customer service experience, a plus
• Previous work with medical software, health insurance, and medical terminology, a plus