Bartender

Bartender

Q Casino + Resort

1 Positions

ID: 24037

Posted On 09/03/2026

Job Overview

Q CASINO + RESORT

Bartender

BASIC FUNCTION

The Bartender is responsible for delivering an elevated beverage and hospitality experience consistent with Lock 11's standards of exceptional service. Bartenders prepare and serve beverages with precision, an organized bar, anticipate guest needs, and contribute to an atmosphere that reflects professionalism, warmth, and genuine hospitality. This position requires extensive knowledge of spirits, wine, beer, cocktails, and responsible alcohol service while working collaboratively with the front and back of house teams to create memorable guest experiences.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Front of House Supervisor/Bar Supervisor

SPECIFIC DUTIES AND RESPONSIBILITIES

Guest Experience

• Welcome every guest promptly with warmth, professionalism, and confidence.

• Provide knowledgeable recommendations on cocktails, wines, spirits, beers, and menu pairings.

• Anticipate guest needs before they are requested.

• Build genuine relationships with guests while maintaining professional boundaries.

• Ensure every beverage meets Lock 11 presentation and quality standards.

• Address guest concerns promptly and notify management when necessary.

• Thank guests sincerely and invite them to return.

Beverage Preparation

• Prepare classic and signature cocktails according to established recipes.

• Measure ingredients accurately to ensure consistency and proper cost control.

• Garnish drinks with precision and attention to presentation.

• Maintain speed without sacrificing quality.

• Verify all beverages leaving the bar meet presentation standards.

• Properly serve wine, champagne, beer, and specialty beverages.

Bar Operations

• Set up and break down the bar according to opening and closing procedures.

• Maintain cleanliness and organization throughout the shift.

• Stock liquor, beer, wine, mixers, garnishes, ice, glassware, and supplies.

• Rotate inventory using FIFO principles.

• Monitor product levels and communicate shortages before they impact service.

• Complete daily side work and cleaning assignments.

• Keep bar equipment clean, sanitized, and operational.

Product Knowledge

• Maintain comprehensive knowledge of:

• Signature cocktails

• Classic cocktails

• Spirits and liquors

• Wine list and pairings

• Draft and bottled beers

• Non-alcoholic offerings

• Seasonal features

• Participate in ongoing training.

Service Standards

• Follow all Lock 11 service steps and hospitality standards.

• Verify guest identification and comply with all alcohol service laws.

• Practice responsible alcohol service and recognize signs of intoxication.

• Maintain awareness of guest pacing and beverage refills.

• Ensure all beverages are entered accurately into the POS system.

• Handle guest payments accurately and securely.

Teamwork

• Communicate effectively with servers, hosts, supervisors, and kitchen staff.

• Support fellow team members during periods of high volume.

• Assist with food running, glass collection, or other service needs when appropriate.

• Foster a positive, respectful, and professional work environment.

• Attend pre-shift meetings and contribute to daily service readiness.

Cleanliness & Safety

• Maintain a clean, sanitary, and organized workstation at all times.

• Follow all food safety and sanitation guidelines.

• Ensure all glassware and equipment are clean and polished.

• Handle chemicals and cleaning products safely.

• Report maintenance or safety concerns immediately.

• Follow all company policies regarding cash handling, security, and emergency procedures.

Professional Expectations

• Maintain a polished and professional appearance in accordance with Lock 11 grooming standards.

• Arrive prepared, punctual, and in full uniform.

• Demonstrate integrity, accountability, and ownership of responsibilities.

• Protect guest confidentiality.

• Continuously seek opportunities to improve beverage knowledge and hospitality skills.

• Perform additional duties as assigned by management.

EDUCATION, TRAINING AND EXPERIENCE

• Formal education is not required.

• Relevant food and beverage experience preferred.

STANDARDS OF PERFORMANCE

• Maintain a professional appearance and demeanor at all times.

• Deliver prompt, courteous, and attentive service.

• Exhibit strong teamwork and collaboration with colleagues and management.

• Adherent to company policies and standard service procedures.

• Demonstrate strong time management and multitasking skills.

• Prepare cocktails and beverages according to standardized recipes and presentation standards.

• Ensure accuracy in food and beverage delivery.

• Execute the established sequence of service consistently in all guest interactions.

• Utilize suggestive selling to enhance guest experience and maximize revenue.

• Process guest payments following cash-handling and credit card security procedures.

• Demonstrate effective service recovery techniques when resolving guest issues.

• Escalate guest issues appropriately when needed to ensure satisfaction.

• Uphold high standards of cleanliness and organization in the dining room.

• Respond quickly and effectively to guest inquiries and concerns.

• Create a welcoming bar environment through engaging conversation, attentiveness and hospitality.

MENTAL AND PHYSICAL REQUIREMENTS

• Ability to work in a fast-paced, high-pressure environment.

• Strong problem-solving skills and ability to adapt to changing situations.

• Excellent communication and interpersonal skills.

• Ability to stand and walk for extended periods.

• Must be able to lift and carry up to 50 lbs.

• Ability to bend, stoop, and reach frequently.

• Flexibility to work evenings, weekends, and holidays as required by business levels.

WORKING ENVIRONMENT AND CONDITIONS

• Primarily indoors, may support occasional outside events.

• Exposure to varying temperatures, and moderate-to-high noise levels.

• High guest interaction requiring excellent customer service skills.

• Fast-paced and physically demanding work environment.

EQUIPMENT AND TOOLS

• Cocktail tools, shakers, strainers, jiggers.

• Draft systems, soda guns, tap handles.

• POS terminal and payment processing equipment.

• Glassware, dish equipment, sanitation supplies.

Primary Contact

1773354678169

Kelly Bohannan

Human Resources Assistant, Human Resources

Phone

Phone

Phone

Fax

View email address on click.appcast.io

Email

True

True

True

Job Details

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Company ID

1202

Job REQ #

24037

# Positions

1

Start Date

20260903

End Date

20261002

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Q Casino + Resort

About the Company

Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds? Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!

Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for gaming, live performances, and culinary excellence. As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.

Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. With over $100 million earmarked for property enhancements , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.

Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!