Desktop Manager

Description Leidos' Health and Services Sector is seeking a Desktop Manager to work onsite full time in Bethesda, MD. Candidate MUST be local to the DC area and able to work onsite 5 days a week be a US Citizen or US Person (Green Card Holder) with the ability to obtain a Public Trust Clearance The Desktop Support Manager is a hands‑on technical leader responsible for overseeing a team of approximately 10 junior to senior desktop engineers supporting a secure enterprise Windows environment. This role combines people leadership, operational oversight, and direct technical engagement in escalations, image management, endpoint security, and service delivery. Responsibilities Oversee the design, maintenance, and optimization of Windows 11 desktop images. Provide advanced troubleshooting support for operating systems, applications, mobile devices (iOS/Android), and peripherals. Act as final escalation point for complex Active Directory, Group Policy, endpoint security, and deployment issues. Oversee application packaging, testing, validation, and controlled deployments. Ensure proper workstation security configurations including encryption, antivirus, firewall settings, and patch management. Support and oversee desktop virtualization platforms and endpoint management solutions. Participate directly in high‑impact, VIP, or enterprise‑wide incidents. Monitor and manage ServiceNow queues, ticket quality, SLA adherence, and performance metrics. Establish and enforce standard operating procedures (SOPs) and documentation standards. Ensure accurate asset lifecycle management and hardware refresh planning. Coordinate onboarding/offboarding activities in compliance with security policies. Lead root cause analysis efforts and drive preventative solutions. Maintain compliance with Federal, NIH, or other regulatory standards where applicable. Ensure adherence to enterprise security baselines and configuration standards. Oversee endpoint encryption, patching cadence, vulnerability remediation, and audit readiness. Partner with Cybersecurity and Infrastructure teams to maintain secure desktop operations. Support audit responses and documentation requirements. Lead, mentor, and develop a team of ~10 desktop engineers (Tier 1–Tier 3). Provide technical guidance and serve as escalation point for complex desktop, imaging, and application issues. Required Qualifications Bachelor’s degree in computer science or related field (or equivalent experience). 7+ years of enterprise desktop support experience. Or AA with 9 years of experience 3+ years of leadership or supervisory experience. Strong hands‑on expertise with: Windows 11 enterprise environments Active Directory, Group Policy, DNS/DHCP fundamentals Endpoint security controls (encryption, AV, firewall, patching) Image creation and automated deployment tools ServiceNow or similar ITSM platform Experience operating in secure, regulated, or government environments. Strong troubleshooting and root cause analysis skills. Excellent written and verbal communication skills. Required Certifications CompTIA Security+, Network+, or equivalent ITIL Foundation (preferred) Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent). Preferred Qualifications Experience supporting Federal, NIH, or HHS environments. Experience managing desktop virtualization environments. ITIL Foundation certification. Microsoft enterprise certifications. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr Leidos