Customer Service Representative - IP

Location: Lee Memorial Hospital -2776 Cleveland Ave Fort Myers FL 33901

Department: LM Complex Care Center

Work Type: Full Time

Shift: Shift 1/6:30:00AM to 5:00:00PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Educational Requirements

Degree/Diploma Obtained Program of Study Required/
Preferred and/or

High School Diploma or EquivalentRequired

Experience Requirements

Minimum Years Required Area of Experience Required/
Preferred and/or

Less than 1 YearClerical/AdministrativeRequiredand

InsurancePreferredor

Customer ServicePreferred

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure Requirements

Licenses Required/
Preferred and/or

Not Required

Certifications/Registration Requirements

Certificates/Registrations Required/
Preferred and/or

Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Fort Myers