Field Quality Specialist

About Us Every person on the planet dreams of a better home. At LIXIL, we’re committed to making better homes a reality for everyone, everywhere through pioneering water and housing technology solutions. Home to world‑leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes. Overview Part of the manufacturing team, you are the driving force behind the creation of our kitchen and bath products. You will work hands‑on with the products themselves, from the handling of raw materials to the shipping of a completed piece. You are responsible for ensuring that all products are properly assembled and manufactured to bring customers a consistently strong experience. Knowledge and attention to all safety protocols is an essential part of keeping our manufacturing operations safe and efficient. Assist in evaluating and maintaining data code requirements in ETQ for reporting purposes Direct contact with manufacturing and design personnel regarding product problems Provide technical training for Sales and Contractors Investigate product problems on jobs of significant volume or complexity and recommend corrective measures Perform special investigations, audits and provide reporting for quality issues at our plants Participate in conducting field tests, surveys, call backs, and inspections of products involved in insurance and legal claims Lead and execute Root Cause Corrective Action (RCA) process for quality escalations, ensuring the use of structured methodologies like 5‑Why Analysis to uncover systemic issues and prevent recurrence Assist Consumer Connections technical personnel in evaluating product problems; drive corrective actions and root cause analysis within the plant Responsibilities The Field Quality Specialist will work closely with our trade and retail accounts to provide quality audits, conduct product training, troubleshoot problem accounts and investigate job‑site installation/quality issues and recommend solutions. They will also implement data into the Central Quality ETQ system and drive root‑cause/corrective actions with plant quality. This position is onsite in Piscataway, NJ 3‑4 days a week with remote day flexibility. Travel within the US about 50 percent of the time. Qualifications 3+ years Customer/Field Service experience, college or technical school preferred Excellent communication and computer skills and a mechanical aptitude Strong computer skills (Excel, PowerPoint, SAP) Basic knowledge of plumbing Must be able to lift 50‑60 lbs Must be flexible and able to work independently Onsite in Piscataway, NJ with remote day flexibility Must be able to travel for job site visits within the US about 50 percent of the time Engineering degree or related field experience a plus Hiring Range The Hiring Salary Range for this position is $61,000.00‑$90,000.00 annually. EEO Statement AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Only at LIXIL’s request preferred vendors may be invited to refer talent for specific open positions. In such cases, a current and fully executed agreement with LIXIL must be in place. #J-18808-Ljbffr LIXIL Group