Quality Control Specialist

Job Description

Job Description

This is a hands-on, detail-critical QC position responsible for ensuring the quality, accuracy, and integrity of all incoming product before it enters our distribution channels.

Key Responsibilities

Advanced Product Inspection & Verification

• Conduct in-depth quality inspections of incoming product samples from each shipment using structured DG QC procedures.
• Verify accuracy in DGMS (Designer Greetings Management System), including:
  • Correct imagery
  • Accurate UPC codes
  • Proper item numbers
  • Packaging integrity
  • Attribute alignment
• Review POs and manifests to validate accuracy of production and receipts.
• Interpret process sheets and compare production specs against delivered product.

Issue Identification, Investigation & Escalation

• Independently identify printing errors, specification mismatches, color inconsistencies, material defects, and supplier-quality deviations.
• Determine whether issues stem from:
  • Art-file discrepancies
  • Manufacturing defects
  • Packaging failures
• Perform extended QC reviews by pulling cases from inventory when patterns emerge.
• Escalate issues with documented evidence to QC leadership and provide professional recommendations.

Cross-Department Collaboration

• Partner with Art, Warehouse, Operations, and QC leadership to resolve product discrepancies quickly and accurately.
• Provide clear communication regarding:
  • Hold decisions
  • Rework requirements
  • Pull-backs
  • Disposal/compactor actions
  • Replacements needed for sample rooms

Documentation & Quality Reporting

• Enter detailed QC notes into DGMS, including:
  • PO numbers
  • Manifest IDs
  • Description of defects
  • Corrective actions taken
  • Additional recommendations
• Maintain high-quality records to support traceability, audits, and continuous improvement.

Advanced Product Testing

Conduct structured testing (30-day tests where applicable) to evaluate:

• Hang-tab strength (gift bags, roll wrap)
• Polybag durability and seal integrity
• Envelope warping, bending, and insert fit
• Signage resilience, color fidelity, and curling

Provide written reports and findings to QC leadership.

Final QC Disposition & Stock Movement

• Approve or reject product based on DG standards.
• Label, palletize, and prepare product for return to stock.
• Complete Back-to-Stock transfers accurately and notify Warehouse leadership.

Required Skills & Experience

• 3+ years hands-on Quality Control experience in manufacturing, print production, consumer goods, or packaging.
• Strong understanding of QC principles, visual inspection standards, and defect classification.
• Ability to work with multiple departments and communicate QC findings clearly.
• Strong computer skills; able to learn DGMS and follow digital workflows.
• Ability to make informed recommendations based on inspection results.
• Exceptional attention to detail — must consistently notice small defects or irregularities.

Physical Requirements

• Ability to lift heavy boxes and move product during inspections.
• Must be able to stand, walk, bend, and maneuver within a warehouse for extended periods.
• Comfortable working in a fast-paced, high-volume operations environment.

Work Environment

• On-site, warehouse-based QC role in Edison, NJ.
• Daily collaboration with Warehouse, Art, QC Leadership, and Operations.
• Hands-on, interactive, and quality-driven work environment.