HUMAN SERVICES QUALITY AND REVIEW SPECIALIST

Human Services Quality And Review Specialist

Under direction, reviews and evaluates cases and program practices for compliance, applies continuous quality improvement principles to identify trends and assess system performance in relation to federal, state, and local regulations and standards; and performs related duties as required. This is an Open Competitive/Countywide Promotional recruitment being conducted to fill a current full-time vacancy in the Washoe County Human Services Agency. The list established from this recruitment may be used to fill future vacancies as they occur.

Minimum Qualifications

Five years of full-time case management experience within the child welfare field AND a bachelor's degree from an accredited college or university in social work, criminal justice, psychology, sociology, or a closely related field; a master's degree from an accredited college or university in social work, criminal justice, psychology, sociology or a closely related field may substitute for two years of experience. License or certificate A valid driver's license is required at the time of appointment and must be maintained for continued employment in this classification. The ideal candidate will:

• Demonstrate the ability to collaborate effectively across programs, divisions, and community partners to advance continuous quality improvement efforts.
• Possess strong analytical and critical thinking skills, capable of evaluating programmatic and system-level review findings, identifying trends and root causes, and developing actionable recommendations to enhance program performance and service delivery.
• Exhibit effective communication and facilitation skills, including presenting information clearly, providing training and constructive feedback, and fostering supportive learning environments.
• Build and maintain positive working relationships, showing professionalism, sound judgment, adaptability, and a commitment to ongoing improvement initiatives.

Conditions Of Employment

The Washoe County Employees Association (WCEA) Supervisory Collective Bargaining Agreement (CBA) covers the Human Services Quality and Review Specialist position. Background checks will be conducted on selected applicants through the State of Nevada and the Federal Bureau of Investigation (FBI). Per the Washoe County Background and Reference Checks Policy, new and rehired employees are required to submit to a fingerprint based background investigation. Effective January 1, 2025, the $39.00 fee associated with this background investigation will be paid by the employee (if applicable) and deducted automatically from the first paycheck. Employment is contingent upon the results of the background check, although a record of conviction will not necessarily bar an applicant from employment. Washoe County requires its employees to reside in the state of Nevada or neighboring California communities such as Truckee, South Lake Tahoe or Susanville as of their first day of work. Washoe County hires all new employees at the minimum rate of the salary range and eligible employees may receive an annual merit increase of 5% until they reach the maximum salary for the classification. Upon promotion, current Washoe County employees are placed at the minimum rate of the salary range for the higher classification of the new position OR a promotional calculation, whichever is greater.

What Happens Next

1. After your application is screened, you will be notified via the email you provided whether you have met the minimum requirements for the position. Those applicants who do not meet the qualifications have one (1) business day to file an appeal and request a review of their qualifications. Written appeals should be submitted via email to the assigned Human Resources Business Partner using the contact information listed on this job announcement. 2. Applicants who meet the minimum requirements will receive an email invitation to take the Supervisory Level online exam administered remotely; notices will be delivered within 1 week from the closing of the recruitment. This exam link will tentatively be delivered via email the week of June 22, 2026, and qualified candidates will have a time limit to complete the exam, within 4 calendar days. You will be notified if you are eligible to transfer an exam score within 1 week following the closing date of the recruitment. The exam will evaluate your expertise, knowledge, skills and abilities in the following areas: General Supervisory Concepts, Performance Management, Employee Relations, Analytical Skills, Communication Skills. Pursuant to the Washoe County Personnel Handbook, the Department of Human Resources does not administer an exam when there are less than 20 qualified candidates. Once the recruitment has closed, if there are less than 20 qualified candidates, the exam will be waived and all qualifying candidates will be placed on an unranked eligible list which will be referred to the hiring department. If the exam is scheduled to move forward and less than 20 candidates take the exam as determined by the Department of Human Resources, the exam will be waived. Only those candidates who took the exam or have a transfer score will be placed on an unranked eligible list which will be referred to the hiring department. 3. After the exam is completed, you will receive an additional email notifying you of the results. If you pass the examination, you will receive your score and rank. This rank will be used to determine which candidates will be interviewed by departments trying to fill a vacancy. 4. Hiring departments schedule interviews from a list of top scoring candidates. If your name is not sent to the hiring department, it will remain on the list for future opportunities as they become available. 5. Please be advised you can log in to your NeoGov account and select: Applications to view a list of the recruitments which you have applied for, your submitted application for each recruitment, a copy of the job listing, and your applicant history for each recruitment. Inbox to view the notices which have been sent to you for each recruitment. Account to update your contact information. Please note to update your phone number on previously submitted applications you must contact View email address on click.appcast.io. Veteran Point Eligible veterans who were honorably discharged from the U.S. Armed Forces shall receive one (1) bonus point upon passing Open Competitive examinations only. In order to be given a bonus point, applicants must attach proof of Honorable Discharge (DD-214 with Classification of Discharge) to the Online Application at time of submission. Washoe County is proud to be an equal opportunity employer and is committed to a diverse workforce that creates a sense of belonging for all employees and citizens, thereby encouraging persons from all backgrounds and experiences to apply for employment. Washoe County will recruit, hire, train and promote into all job levels without regard to race, religion or belief, gender, marital status or domestic partnership, familial status, national origin, age, mental or physical disability, pregnancy, sexual orientation, gender expression or identity, genetic information (GINA), veteran status, political affiliation, membership in an employee association or union or any other protected class under applicable federal or state law.