DEPARTMENTAL SYSTEMS ANALYST (REAL ESTATE SYSTEMS & DATA MANAGEMENT)

Performs information systems support and analysis for a specified function or area within a department. This position will support Metro’s Real Estate Department by providing systems administration, database management, data entry, document upload, reporting, and user support for real‑estate transaction and property‑management tracking systems. Responsibilities Performs systems analysis and provides systems support in a specified application area Develops, oversees, and maintains information systems Produces various reports for functional areas Consults with staff from functional areas and users to determine information processing needs and design/identify specific training programs Designs technical systems specifications describing information processing functions required by the users Evaluates and recommends use of commercial software in application area Provides input to consultants regarding user needs and acceptability of alternatives for development of assigned systems Coordinates with systems programmers Evaluates systems to ensure that user requirements are properly satisfied Troubleshoots, analyzes, and resolves user and systems problems Monitors system performance and integrity Designs and implements upgrades to user interface Communicates system upgrade needs to ITS (Information Technology Services) Responds to system emergencies Researches and prepares reports, systems training manuals, and technical systems documentation Monitors historic data to ensure proper records retention Participates in the department’s information security, disaster recovery, and safety programs May be required to perform other related job duties Education Bachelor’s Degree in Computer Science, Information Systems, or a related field Experience One year of relevant experience performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user‑oriented languages Certifications / Licenses / Special Requirements A valid California Class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job‑related essential functions Preferred Qualifications Experience administering, maintaining, or supporting department‑specific software systems, databases, or information management platforms Experience performing data entry, data validation, document uploads, records tracking, and database maintenance with a strong focus on accuracy and completeness Experience providing user support, troubleshooting system issues, and coordinating with technical teams or IT staff to resolve system‑related problems Experience developing reports & dashboards using BI tools, tracking tools, database queries, or other system‑generated outputs to support departmental operations and decision‑making Experience documenting system procedures, training users, monitoring data integrity, and supporting records retention or information management practices Knowledge of Theories, principles, and practices of specified application areas and systems analysis and design Applicable software, such as Crystal Reports, .NET Framework, etc. Analysis, research procedures, and reconciliation of information Capabilities of large‑scale computer systems Personal computer hardware and software System administration, security practices, and user management Query generation, data organization, and database design Statistical analysis and data interpretation Skill in Analyzing and designing information systems in a specified application area Listening to users, interpreting needs, and providing support Managing database information and developing data warehouses, using systems such as Oracle Database Application utilization, maintenance, planning, troubleshooting, and upgrades, such as Crystal Reports Basic programming languages, such as SQL, Crystal Syntax, etc. Troubleshooting system problems and developing solutions Preparing easily consumable reports, professional e‑mails, and correspondence Exercising sound judgment and creativity in making decisions Communicating effectively orally and in writing Interacting professionally with various levels of Metro employees and outside representatives Ability to Compile, analyze, and communicate system information and data Think and act independently Find creative solutions to problems Handle highly confidential information Meet tight time constraints and deadlines Read, understand, interpret, clarify, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements Train users in implemented systems Read, write, speak, and understand English Special Conditions This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions This classification is at‑will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk’s Office, and/or reporting directly to the LACMTA Board of Directors Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out Working Conditions Typical office situation Close exposure to computer monitors and video screen Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer‑based functions Communicating through speech in the English language required #J-18808-Ljbffr Los-Angeles-County-Metropolitan-Transportation-Authority