ServiceNow architect (ITSM)

ServiceNow Architect (ITSM)

Client: MUFG

Location: Phoenix, AZ or Tempe, AZ (Remote until COVID)

Rate: $75 to 80/hr

Job Description:

Experience: 14+ years; 3 to 5 years of ServiceNow relevant experience

• Expertise in enterprise service management offerings like IT Service Management, IT Operation Management, IT Business Management, Security Operations and Application Development on ServiceNow

• Experienced as a Solution Architect for the ServiceNow implementation for leading global clients and implemented ITOM and ITSM modules such as IM, PM, CM, RM & Catalog along with integrations and CMDB, Hardware, Software Asset Management and Discovery

• Worked on Requirement gathering, provided solution for end to solution through ServiceNow applications, helped development team to prepare design document, Development, Testing, Implementation and Maintenance and to work with the process owner to define the roadmap for any given product and translate this into user stories

• ServiceNow Implementation Specialist & Admin, Project Management skills

• Strong hands on implementation experience on ITBM (PPM – Idea, Demand, Portfolio, Resource, Project, Timecard, reports)

• Hands-on technical delivery including required documentation of cost-effective ServiceNow solutions, ability to create and Modify Workflows.

• Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.

• Create and execute development plans as appropriate to meet changing needs and requirements

• ServiceNow for custom Application Design & Development

• Java Scripting knowledge and hands on experience on it

• Hands-on with ITIL Process implementation

• Hands-on migrating data from different tools into ServiceNow

• Communicate and enforce coding standards

• Good Communication and presentation skills, Client handling

• Good at creating required information for Reporting and Dashboards

• Very good knowledge of ITIL V3 processes

Technical Expertise:

• Creation of script based Assignment and Approval rule

• Creation of custom related list

• Creation of Access Control List with the help of Scripting

• Creation of Script based UI Policy and Client Script.

• Debugging script

• User Administration

• Web Service Integration

• User Interface Level Integration

• MID Server Integration

• Use of Import Sets for data loading from external file or database to the service-now.com