Sales Operations Manager

Sales Operations Manager

Harte Hanks is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

Overview of Job Responsibilities

The Sales Operations Manager is responsible for leading and developing the Sales Development Representative (SDR) teams across our global team. The role ensures operational excellence, team performance, and skills development, while collaborating closely with the Client Services Account Team to deliver against client program and departmental objectives.

Essential Responsibilities

• Operational Leadership – Manage SDR performance, KPIs, and delivery processes to ensure consistent execution across programs.
• Team Leadership – Lead, coach, and develop SDRs, driving engagement, retention, and continuous improvement.
• Training & Coaching – Design and deliver enablement sessions to enhance SDR skills in prospecting, outreach, and pipeline generation in collaboration with Team Leads, CSMs and trainers.
• Collaboration – Partner with the Client Services Account Team to align delivery with client objectives and provide performance insights.
• Continuous Improvement – Standardize processes, tools, and reporting to scale SDR effectiveness and efficiency in collaboration with Revenue Operations Team.

Qualifications, Knowledge, and Skills

• Proven experience managing Sales operations, SDR or inside sales teams in B2B environments.
• Strong operational and performance management skills.
• Skilled in coaching, mentoring, and training sales development talent.
• Proficiency with CRM and sales engagement tools (e.g., Salesforce, HubSpot, Outreach, SalesLoft).
• Excellent leadership and communication abilities.
• Fluent in English; additional languages are a plus.

Success Measures

• SDR teams consistently meet or exceed program targets.
• Effective collaboration with Client Services Account Team.
• Scalable, efficient SDR processes and reporting in place.
• Demonstrable growth and development of SDR team members.

What We Offer

• Group Health and Wellness (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions with immediate vesting
• Pet Insurance, discounted legal services, employee discount programs, and more….

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.