Assistant General Manager IL

All World Wide Wings Manager Responsibilities:All managers, regardless of position, share responsibility of and are accountable for following theWorld Wide Wings Manager Description in conjunction with the following job description specific tothis position in the company.Bench/Assistant General Manager Job Purpose:The Bench/Assistant General Manager (AGM) assists the General Manager with overseeing the operationof the entire restaurant. Maintains a safe environment, and improves bottom line profitabilitythrough appropriate revenue management. In addition to supervising the operation of the restauranton a shift-by-shift basis,AGM Specific Responsibilities Include:Team:Assists General Manager with overall restaurant staffing planningAssists other managers with hiring decisions for all departmentsIn partnership with the General Manager, conducts informative, focused weekly manager meetings.Creates, develops and implements incentive programs and contests in conjunction with the assigned Department ManagersActively motivates Team Members to participate in all company promotions and incentivesProvides regular performance feedback and recognition to assigned Department Managers and all Team Members, including timely performance appraisalsAssists General Manager with coaching other managers on effective performance management procedures.Assists General Manager with the on-going performance management and development of assigned Department ManagersGuest:Actively looks for and identifies techniques to attract new guests.Responsible for the restaurant’s Guest Comment program. Ensures all guest complaints are appropriately handled and within a timely basis. Provides feedback and coaching to managers on methods for handling guest complaints.Quality Operations:Facilitates and ensures adherence to new food product rolloutsResponsible for ensuring assigned Department Managers and their teams meet or exceed company standards for serving quality products, recipe adherence and portioningCommunicates areas of opportunity to the assigned Department ManagersHelps general manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels.Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problems areas. Works with assigned Department Managers to create and put action plans in place to address issues. Follows up with each assigned Department Manager to ensure successful completion of plansConducts administrative manager functions including entering invoices, inventory, end of day procedures, etc.Monitors all repair and maintenance and manages preventative maintenance program for the restaurant and communicates needs to appropriate persons.Sales and Profits:Holds assigned Department Managers accountable for costs directly associated with their departmentsMaintains proper inventory levels on all food and paper productsParticipates in departmental meetings for assigned Department Managers and assists with communicating successes, new procedures and areas of opportunityEstablishes daily, weekly, monthly and quarterly projectionsUnderstands the P&L statement, creates action plans for problem areasAssists the General Manager in the creation and development of the annual restaurant budgetTeaches assigned Department Managers how to meet or exceed budgeted profit goals, reacts to trends, troubleshoots problem areasCompletes all other assigned duties or tasksThe duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.Knowledge and Skill Requirements:Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.Possess ability and desire to create a fun, exciting environment for both guests and Team Members alike.Skilled with basic mathematical computations.Proven track record of successfully managing multiple priorities in a fast paced work environment.Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.Qualified candidates bring a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred.This role requires the completion of a high school education or equivalent, a valid driver's license to travel between units, a satisfactory background check, and the ability to lift 50 pounds regularly.Completion of Buffalo Wild Wings Management Certification programHas successfully managed each department, Greeter/Cashier, Hospitality, Bar and HOH for a minimum of three periods each. #J-18808-Ljbffr