Service Technician

Job Description

Job Description

Window World of Greater Columbus is seeking a dependable, skilled, and customer-focused Service Technician to join our growing team.

The Service Technician is responsible for completing service and warranty work on previously installed windows and doors. This position requires strong troubleshooting skills, attention to detail, professionalism, and the ability to provide an excellent experience for our customers.

We are looking for someone who takes pride in their work, can diagnose problems efficiently, and represents Window World professionally while working in customers' homes.

Responsibilities

• Perform service and warranty work on residential replacement windows and doors
• Diagnose issues with windows, doors, hardware, locks, balances, weatherstripping, glass, screens, and other components
• Make adjustments and repairs to ensure products operate properly
• Replace defective or damaged parts as necessary
• Inspect installations and identify the cause of customer concerns
• Clearly explain repairs and service work to homeowners
• Complete service paperwork and accurately document work performed
• Take photos and provide documentation when required
• Maintain an organized and properly stocked service vehicle
• Keep tools, equipment, and company property in good condition
• Communicate with the office regarding parts, additional work, and follow-up service needs
• Maintain a clean work area and respect customers' homes and property
• Follow company procedures and safety standards
• Provide professional, courteous customer service at all times

Qualifications

• Previous experience with window and door installation, service, carpentry, construction, or residential remodeling preferred
• Strong mechanical and troubleshooting abilities
• Comfortable working with hand and power tools
• Ability to work independently and manage a daily service schedule
• Strong communication and customer-service skills
• Detail-oriented and dependable
• Professional appearance and attitude
• Valid driver's license and acceptable driving record
• Ability to safely lift and handle windows, glass, tools, and materials
• Ability to work on ladders and in various weather conditions

What We're Looking For

The ideal candidate is someone who doesn't simply replace parts—they can identify why something isn't working and determine the correct solution .

We're looking for someone who is:

• Reliable and punctual
• Mechanically inclined
• Organized
• Professional with customers
• Comfortable working independently
• Willing to learn
• Focused on quality workmanship
• Able to problem-solve in the field

What We Offer

• Full-time employment
• Competitive pay based on experience
• Consistent work schedule
• Company-provided service vehicle for work-related use
• Tools and equipment necessary to perform the position
• Training on Window World products and service procedures
• Opportunity for advancement as our Columbus operation continues to grow
• Support from an established Window World team

About Window World

Window World of Greater Columbus provides professionally installed replacement windows, doors, siding, and other exterior home-improvement products to homeowners throughout the Greater Columbus area.

Our goal is simple: provide quality products, professional installation and service, and an outstanding customer experience from the initial sale through installation and future service.

Join Window World of Greater Columbus and become an important part of a growing team committed to taking care of our customers long after the installation is complete.