ADMINISTRATIVE COORDINATOR 3

Switchboard Operator

District 08-UNIT 001 Alexandria, LA

Job Number: 08/10099/AC3/07.28.26-LT

District Recruitment for Rapides Parish:

This position functions as a Switchboard Operator within the District Business Office. Incumbent must be self-motivated and able to perform duties independently with little to no supervision on a regular basis. The incumbent will participate in DOTD structured training programs as appropriate and attend all continuing education classes and conferences deemed necessary to facilitate the performance of required tasks. While in official capacity, DOTD employees must comply with applicable Louisiana and Civil Service laws, rules and regulations, as well as DOTD policies, procedures, manuals, and directives.

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Minimum Qualifications:

Two years of experience in administrative services. EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Duties:

• Responsible for operation of the Switchboard by phone and two-way radio.
• Greeting all customers, that include both internal and external.
• Ensure that calls are forwarded to the proper person or department in a courteous and timely manner.
• Communicate with management personnel and vendors, exchanging information and resolving problems.
• Scan all pay documents into Content Manager, using a multi feeder Fujitsu Scanner.
• Responsible for assisting the traveling public
• Responsible for the entry, of all calls received from customers, into the Customer Service Database.
• Open and stamp all incoming mail for the Business Office and sort and distribute all other incoming mail.

*May be required to perform other duties as necessary, including, but not limited to, emergency/disaster support activities.

Position-Specific Details:

Appointment Type: Probational/Promotional Work Schedule: Monday-Friday from 7:45AM to 4:15PM.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact: Shuntel Davis ADA Business - District 08/Unit 001 Office: View phone number on click.appcast.io Email: View email address on click.appcast.io

The Louisiana Department of Transportation and Development (DOTD) is an equal employment opportunity employer and serves as a model employer for individuals with disabilities. DOTD does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, disability, age, or pregnancy, and prohibits harassment of any type.

Information on the Louisiana Workforce Commission, Louisiana Rehabilitation Services is available:

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.