CW Lease End Services Clerk
Pyramid Consulting, Inc.
CW Lease End Services Clerk
Immediate need for a talented CW Lease End Services Clerk with experience in the Banking & Financial Industry. This is a 06+ Months Contract opportunity with long-term potential and is located in Elk Grove Village, IL.
Key Requirements and Technology Experience:
- Effectively collect on excess wear and use and/or mileage charges on matured lease accounts while providing excellent customer service.
- Being accountable for accurate and timely handling of all aspects of customer maintenance and transactions.
- Retrieving payment history from the system and clearly communicate account status to the customer.
- Analyzing account characteristics and working with customers towards account resolution while providing best in class customer service.
- Utilizing approved methods/procedures to make customer contact.
- Utilizing all collections tools available to maximize collections efforts.
- Documenting all activities in a clear and concise manner.
- Being knowledgeable and complying with all security and compliance procedures.
- Effectively manage all inbound and outbound calls in an attempt to resolve customer's outstanding debt, issues and concerns.
- This is a phone based position and requires someone to be comfortable on the phones and have previous phone based experience.
- Experience with financial transactions HIGHLY preferred.
- Must be able to work any time between 8am - 8pm.
- Intermediate Excel Experience REQUIRED.
- Professional demeanor.
- Strong written and verbal communication required.
- Ability to work independently.
- Attention to detail A must. Will be handling high volume of auto finance contracts and vehicle information.
- Ability to thrive in a compliance-based environment.
- Ability to multitask and be flexible with a high volume of workloads.
- Experience in an administrative, reporting or high volume production environment Financial, Banking, Contracts experience is highly preferred.
Our client is a leading Banking & Financial Industry and we are currently interviewing to fill this and other similar contract positions.
Pyramid ConsultingVacancy posted 3 days ago
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