Global Transitions Lead

Role Description

As the Global Transitions Lead – Lease Administration, you will serve as a strategic member of the senior leadership team, responsible for driving excellence in lease administration transitions across new business implementations, account expansions, and service migrations on a global scale. This role uniquely combines transition management expertise with deep lease administration knowledge, change leadership, and a forward-thinking approach to process transformation through emerging technologies, including AI tools.

Working collaboratively with Sales, Account Leadership, Commercial teams, and other JLL Workstream Leads, you will ensure seamless onboarding and integration of lease administration services while maintaining the highest standards of quality, client satisfaction, and operational efficiency. You will be a cultural champion and change agent, driving transformational improvements in how JLL delivers lease administration services globally.

This position requires a sophisticated leader with exceptional executive presence who can command the room both internally and externally with clients, while fostering a culture of innovation, excellence, and continuous improvement.

Qualifications

• 10+ years of experience in lease administration, transitions management, project/program management, or account management with demonstrated ability to lead global teams
• Deep expertise in lease administration systems and processes, including CoStar (required), Yardi, or similar platforms
• Proven track record of successfully managing complex, large-scale transitions across multiple functional areas and geographies
• Experience driving process transformation and adopting emerging technologies, including AI-powered tools
• Client-facing experience in account management, consulting, or as an internal client advocate

Requirements

• Exemplary executive presence with gravitas and sophistication
• Strategic mindset with the ability to see the big picture
• Transformational leadership with energy, resilience, and courage
• Cultural champion with unwavering ethical standards
• Results-driven with exceptional integrity
• Financially astute with strong financial acumen
• Exceptional ability to influence across all organizational levels
• Advanced knowledge of lease administration processes
• Expert proficiency with lease administration platforms, particularly CoStar
• Strong program management and problem-solving skills
• Exceptional analytical ability to identify root causes
• Advanced computer skills in Microsoft Outlook, Teams, Excel, Word, PowerPoint
• Ability to rapidly adopt and champion new technologies
• Exceptional communication skills with the ability to articulate complex messages clearly
• Outstanding active listening skills
• Proven ability to build and maintain strong relationships
• Comfortable presenting to C-suite executives
• Adept at conflict/issue resolution

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay