Membership Manager

Role Description

The Membership Manager is our lead in operations supporting the integrity and effectiveness of Organ Procurement and Transplantation Network (OPTN) membership processes. This role involves monitoring compliance with OPTN policies and bylaws across transplant centers, organ procurement organizations (OPOs), and laboratories, as well as processing membership applications, maintaining accurate records, and performing data-driven analysis to enhance system quality.

The Lead Membership Manager acts as an essential liaison with members, providing guidance, ensuring regulatory adherence, and supporting the Membership and Professional Standards Committee (MPSC) in their oversight activities.

Key Responsibilities

• Task Oversight
  • Manages member organization's service operations to deliver member satisfaction and achieve strategic goals.
  • Oversees individual process membership application from intake through decision.
  • Implements programs and initiatives to engage current members and follows service operational standards and policies to deliver efficient services to members.
• Compliance Monitoring
  • Monitors member performance and adherence to OPTN policies, bylaws, and regulatory standards.
  • Conducts routine reviews of member information and identifies potential deficiencies or areas for improvement.
• Application Review
  • Analyzes membership applications and update requests for completeness, accuracy, and compliance standards.
  • Works with applicants to address deficiencies and ensure necessary documentation is submitted.
  • Prepares application summaries and supports committees reviewing membership requests.
• Analysis & Reporting
  • Performs quantitative and qualitative analysis of member performance metrics and trends.
  • Utilizes dashboards and other documentation to support MPSC compliance reviews, performance improvement initiatives, and policy enforcement efforts.
  • Identifies actionable insights and recommends improvements based on data analysis.
• Stakeholder Communication
  • Responds promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions.
  • Provides guidance and support to members navigating application and compliance processes.
• Operational Support
  • Supports MPSC activities, including member performance improvement and compliance reviews.
  • Maintains accurate records of applications, reviews, and membership data within OPTN tracking systems.
  • Collaborates with internal teams and stakeholders to ensure the seamless delivery of membership services.

Qualifications

• Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field.
• At least 6 years’ experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service.
• Strong abilities in critical thinking, problem-solving, and data analysis.
• Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel. Experience in working within data-driven systems or databases is preferred.
• Exceptional written and verbal communication skills to effectively liaise with members and stakeholders.
• Excellent attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Customer Service experience.
• Must be able to obtain a Public Trust clearance.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full-flex work week to own your priorities at work and at home.
• Award-winning culture of innovation and a military-friendly workplace.

Company Description

GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.