Family and Housing Support Coach, Bridging the Gap

Job Description

Job Description

Mile High United Way is excited to announce an opening for a Family and Housing Support Coach. We believe in keeping equity at the heart of our work. That starts from within, including intentional application of diversity, equity and inclusion practices that guide how we operate and work within the communities we serve. Ideal candidates have a personal commitment and connection with our mission, vision, and values as seen in our Annual Reports.

Position Title: Family and Housing Support Coach, Bridging the Gap
Status: Non- Exempt, Part-Time 20 hours per week.
Salary: $24.50
Benefits: Our benefits package includes 100% employer-paid premiums on employee only health, dental, and vision plans; 3-6% employer contributions to 401(k); FSAs, employer-paid life/AD&D/LTD insurance; generous PTO, EIB, and holiday benefits; paid parental leave; paid sabbatical leave; EAP; tuition reimbursement program; professional and growth and development opportunities; discounted pet insurance; inclusive bereavement leave; free underground parking; and free electric vehicle charging station.
Location: Primarily based out of our Denver office at 711 Park Ave W, Denver, CO 80205. 3 days/week in office, 2 days/week remote
COVID-19 Vaccination: Providing your COVID vaccination card is optional.

In accordance with the Colorado Equal Pay for Equal Work Act, the expected hourly pay rate for this position is $24.50. In an effort to increase equity and to avoid unfair bias historically associated with salary negotiations, we do not participate in salary negotiations outside of this stated starting salary range.

How You'll Help

The Family and Housing Support Coach is a part-time, two year grant-funded position responsible for supporting families experiencing housing instability through a combination of case management, housing navigation, and data coordination. This role works across the homelessness and housing stability programs at Mile High United Way, providing direct support to families while strengthening system coordination and tracking outcomes.

This position is ideal for someone who is highly relational, detail-oriented, and comfortable balancing direct service with administrative and systems-level work.

Essential Responsibilities

Case Management & Family Support

• Provide strengths-based, trauma-informed case management to families experiencing housing instability or at risk of homelessness
• Develop and implement individualized service plans in partnership with families
• Connect families to community resources, including financial assistance, employment services, education supports, and basic needs
• Maintain consistent communication and follow-up to support progress toward stability goals

Housing Liaison & Navigation

• Serve as a liaison between families, property managers, and housing providers
• Support families in identifying, applying for, and securing safe and stable housing
• Assist with lease navigation, landlord communication, and addressing barriers to housing placement
• Coordinate with internal and external partners to align housing resources and opportunities

Data Entry & Program Tracking

• Maintain accurate, timely, and detailed case notes and documentation in required data systems
• Track service delivery, housing outcomes, and key performance indicators
• Support grant reporting requirements by ensuring data quality and completeness
• Utilize data to inform case planning and program improvements

What You'll Need: Education, Experience, and Skills

• High School Diploma/GED required; Some College or bachelor's degree preferred.
• Minimum 3 years of experience working with youth or young adults in the following sectors: school districts, juvenile justice, mental health, law enforcement and human service agencies.
• Minimum 3 years related experience providing supportive services to underserved communities.
• Bilingual (English/Spanish) skills preferred

Specials Skills/Knowledge:

• Demonstrated experience working with diverse populations.
• Strong understanding of youth development factors.
• Strong ties and understanding of community resources.
• Strong case management and/or coaching skills.
• Excellent communication skills.
• Strong organizational skills.
• Creative and flexible nature.
• Must also successfully meet and maintain Mile High United Way's driving criteria.
• Must possess and maintain a valid driver's license.

Computer Skills:

• Proficient in Microsoft Office and Salesforce.

Working Environment:

60% of time in typical office environment, 40% working at property locations. Must also successfully meet and maintain Mile High United Way's driving criteria. Must possess and maintain a valid driver's license.

Physical Activities: Ability to lift up to 20lbs.

Ready to apply? If you are on Mile High United Way's website, you can apply by completing the information in the "Apply Now" box. If you're on a job board, you can apply through the job board or by visiting the Careers page of our website.

This posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Mile High United Way is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

Mile High United Way does not charge applicants for any step in the hiring process, nor do we request any financial information until the time of hire.

We will endeavor to make reasonable accommodations for otherwise qualified applicants who have disabilities which hinder their ability to complete the application process. Please contact us at View phone number on ziprecruiter.com to request accommodation in the application process.

We use e-Verify to verify the identity and employment eligibility of all persons hired to work.