Human Services Program Representative 1

Salary

$69,086.00 - $104,959.00 Annually

Location

Allegheny County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-57702-41730

Department

Department of Human Services

Division

HS Bur Comm Hosp Ops

Opening Date

09/08/2026

Closing Date

9/21/2026 11:59 PM Eastern

Job Code

41730

Position Number

50704978

Union

Non-Union

Bargaining Unit

F3

Pay Group

ST08

Bureau / Division Code

00211590

Bureau / Division

Community and Hospital Operations/Western Field Office

Worksite Address

Piatt Place

Worksite Address

301 Fifth Avenue, Suite 480

City

Pittsburgh, Pennsylvania

Zip Code

15222

Contact Name

Chavonte' Hunter

Contact Phone

View phone number on click.appcast.io

Contact Email

View email address on click.appcast.io

THE POSITION

Are you looking for a role where you can help strengthen vital mental health services? The Human Services Program Representative 1 role in the Department of Human Services provides an engaging way to support mental health systems. This position gives you the chance to work closely with local partners to improve service quality and program outcomes. You will contribute to efforts that protect community well-being and promote strong behavioral health services. Take this opportunity to join a mission-driven team dedicated to stronger community outcomes-apply today!

DESCRIPTION OF WORK

This position supports oversight and evaluation of community mental health services within the Division of Western Operations. As a Human Services Program Representative 1, you will perform the following duties:

• Community Guidance: Provide consultation to county and provider staff on rules and regulations for mental health services
• Contract Oversight: Explain and review contract components between the department and counties in the Behavioral Health Managed Care Program
• Data Evaluation: Collect, interpret, and analyze information to assess compliance with standards and requirements
• Program Monitoring: Review reports and assist counties and providers with meeting state and federal program expectations
• Incident Review: Investigate complaints or major incidents and prepare recommendations for needed corrective actions
• Audit Support: Assist with audits and provide technical guidance to ensure compliance with established procedures

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week. You will be required to report to 301 Fifth Avenue, Pittsburgh, PA 2 days per week unless you are conducting business with a provider or business partner at their location. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Travel: Overnight travel may be required
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.