Collections Representative

Job Description

Job Description

Collections RepresentativeMidsouth Steel

Midsouth Steel, a leader in structural steel fabrication and erection, is seeking an experienced and detail-oriented Collections Representative to join our accounting team. This is a mid-level position responsible for managing customer accounts, collecting outstanding balances, and supporting the overall accounts receivable process in a fast-paced construction environment.

The ideal candidate will have prior collections experience, strong communication skills, and working knowledge of construction-related billing practices including lien rights and waiver documentation. Experience in the construction or steel industry is highly preferred.

This position reports directly to the Accounts Receivable Lead.

• Manage and maintain assigned customer accounts to ensure timely payment of outstanding invoices.
• Contact customers regarding past due balances through phone calls, email correspondence, and written communication.
• Review aging reports and prioritize collection efforts appropriately.
• Work closely with project managers, accounting staff, and customers to resolve billing discrepancies and payment issues.
• Prepare, review, and track lien waivers and related construction payment documentation.
• Assist with preliminary notices, lien rights tracking, and other construction collections procedures as needed.
• Maintain accurate notes and records of collection activity within company systems.
• Monitor customer payment trends and escalate concerns when appropriate.
• Support month-end accounts receivable processes and reporting.
• Maintain professional and positive customer relationships while enforcing company payment terms.

• Minimum 3+ years of collections or accounts receivable experience required.
• Experience with construction collections, lien waivers, and construction billing practices strongly preferred.
• Knowledge of lien rights, waiver processes, and contract documentation is highly desirable.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple accounts and deadlines effectively.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience with accounting or ERP software systems preferred.
• Construction industry experience is a major plus.

Midsouth Steel offers a competitive compensation package including benefits, paid time off, and opportunities for long-term career growth within a stable and growing company.

This is a full-time, on-site position in a professional office environment supporting operations within the construction and structural steel industry.

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