Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support a long-term contract assignment in Fair Lawn, New Jersey. This role is focused on managing a high volume of collection activity, maintaining accurate account records, and helping move outstanding balances toward resolution. The ideal candidate is comfortable communicating with customers consistently, following established outreach guidelines, and documenting each interaction with precision.

Responsibilities:

• Conduct frequent outbound collection calls to customers with overdue accounts and work toward timely payment resolution.

• Record detailed and accurate notes after each customer interaction to maintain complete account history.

• Use the provided communication guidelines to deliver consistent, clear messaging during collection efforts.

• Review outstanding balances and follow up on open items to support account cleanup initiatives.

• Track collection activity and update customer information.

• Coordinate with internal stakeholders as needed to clarify account details, payment status, or billing questions.

• Organize and manage a large volume of collection tasks while maintaining attention to accuracy and deadlines.

• Experience handling commercial and/or consumer collections in a fast-paced environment.

• Working knowledge of collection procedures, credit follow-up, and billing-related recovery practices.

• Ability to manage high call volume while maintaining professionalism and strong customer communication.

• Strong documentation skills with close attention to detail and record accuracy.

• Proficiency using Microsoft Excel for account tracking and reporting.

• Comfortable following structured call guidance while adapting to different customer situations.

• Strong organizational skills and the ability to prioritize multiple accounts effectively.