DMs Coordinator

Job Description

DM Coordinator

Location: Seattle, WA (In Person)

Schedule: Full-Time | Flexibility required for evenings, weekends, and peak retail seasons

FLSA: Non-Exempt, Hourly

About The Refind

The Refind is a luxury resale company redefining how people shop and sell. Founded and operated by a female-led team, we are a fast-growing business rooted in style, authenticity, and sustainability. We specialize in sourcing and reselling the most coveted closets around the world, connecting consignors and clients with exceptional finds through our signature live shopping events, curated in-store experience, and digital channels.

About the Role

The DM Coordinator is a vital part of our sales team and the first point of contact for customers shopping through our social media. This person manages our Instagram Direct Messages sales channel, a fast-paced, high-volume inbound sales operation. They respond to customers, suggest additional items, and post across our channels, including the “Fresh Finds” broadcast channel. The ideal candidate thrives under volume and speed, builds trust quickly, and turns conversations into sales.

Key Responsibilities

• Manage a high volume of inbound Instagram DMs, responding to every inquiry quickly and accurately
• Convert conversations into sales through personalized recommendations, suggested add-ons, and proactive follow-up
• Build relationships with DM customers by creating wish lists and offering additional options
• Own the “Fresh Finds” broadcast channel, posting new items daily
• Post and engage across The Refind’s other social channels as needed
• Other duties as assigned

Education and Experience

• Bachelor’s degree or equivalent experience
• 2+ years of experience in sales, retail, or client-facing roles, ideally in a high-volume or fast-paced environment
• Proven track record of converting inquiries into sales
• Experience with luxury or fashion retail, live streaming platforms, or DM sales a plus

Skills and Abilities

• Strong written communication: quick, warm, and polished in a messaging format
• Ability to manage many conversations at once without losing accuracy or tone
• Proactive problem solver with a detail-oriented mindset
• Thrives in a fast-paced, rapidly changing environment
• Comfort being on camera when needed, and professionalism in a studio environment where models change during Live Shows
• Proficiency with Instagram, digital tools, and internal communication platforms
• Ability to work effectively in an open workspace and contribute positively to company culture
• Ability to stand for extended periods and perform tasks that require bending, lifting, and reaching, with or without reasonable accommodation

Compensation and Benefits

The Refind offers competitive compensation commensurate with experience and industry standards for the Seattle market. The pay range for this role is $26 to $30 an hour, and employees are eligible for a quarterly bonus. We are committed to fostering a fun, supportive, and engaging work environment. Eligible full-time employees receive benefits and perks, including health, dental, vision, paid time off (PTO), sick time, free snacks and drinks, and employee discounts on merchandise.

All qualified applicants will receive consideration for employment without regard to age, ancestry, caste, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.