Account Manager

Account Manager

For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve. Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day. At Prosegur, you're not just joining a security company. You're joining a global team with opportunities to learn, grow, and make a difference.

Job Details

We are hiring an energetic, dynamic, and dedicated Account Manager to help us drive our business to the next level. This person will partner closely with our Human Resource Business Partner and report directly to the General Manager.

Essential Functions:

• Manage the security operations of a 24/7/365 assigned customer site.
• Manage a team of security officers, site supervisors, and shift supervisors, including hiring/selection, scheduling, payroll, training, coaching, development, and support.
• Ensure the customer site provides high-quality security services to protect people and property 24/7/365.
• Build, improve, and maintain effective customer and employee relationships.
• Coordinate necessary support services to effectively manage client sites, meet or exceed financial and operational goals, and provide quality customer service.
• Conduct regular communication of issues or programs with customers.
• Handle any escalated security issues or emergencies appropriately and promptly.

Additional Responsibilities:

• Ensure all required reporting and contract compliance requirements are met.
• Communicate staffing needs with HRBP and identify, interview, and hire quality candidates.
• Develop staff skills through performance management (coaching, counseling, disciplining, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate.
• Effectively communicate policies, post orders, procedures, changes, etc.. with site staff.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and conduct comprehensive site-specific OJT and customer-specific training for security personnel.
• Develop/maintain operational procedures and post orders that are always available for emergency reference by the security staff.
• Manage uniforms, equipment, and supplies at the assigned site.
• Be proactive in communicating with the customer and meeting their needs; meet with them regularly, listen to issues, and provide security and technical expertise and solutions. Ensure complete customer satisfaction.
• Capably utilize WinTeam for scheduling and billing and produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary, and Training Detail reports) that require interpretation and action for effective business management.
• Enforce Prosegur policies as outlined in the handbooks.
• Other management responsibilities as determined by leadership.

Qualifications:

• Four-year degree in Criminal Justice, Business Administration, or related field.
• Previous contract security, facilities management, and military or law enforcement experience are preferred.
• At least two years of business management/operations/supervisory experience (depending on the size/scope of the client).
• Ability to develop, grow, and improve customer relationships.
• Experience in hiring, developing, motivating, and retaining quality staff.
• Outstanding interpersonal and communication skills and high levels of emotional intelligence are required.
• Ability to work in a team-oriented management environment and work independently.
• Ability to continuously manage multiple priorities, complex situations, a diverse team of employees, and customer requirements.
• Previous payroll, billing, and scheduling experience with WinTeam preferred.
• Key Competencies: Staff Management, Financial Management, Integrity, Problem-Solving, Conflict Management, Time Management, Customer Focus, Timely Decision-Making, Motivating and Directing Others, and Drive for Results.

Certification Requirements

• GA State 24-hour

Additional Information / Benefits

• Dental Insurance
• Vision Insurance
• Medical Insurance

The following screenings are required:

• Criminal Background Check
• Drug Screen

The following shifts are available:

• Day shift