Technical Business Analyst

Technical Documentation Business AnalystApex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest.When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees.Together, we're shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex.We're proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we've created. Here are just a few of the many awards we've recently received:Best Places to Work2026, 2025, 2024, 2023 - Presented by BuiltInWealthTech of the Year2025 - Presented by US FinTech AwardsThe World's Top 250 Fintech Companies2024 - Presented by CNBCKey Responsibilities:Analyze feature changes and updates to determine whether new or updated documentation is neededEnsure new features and updates are properly described, documented, and ticketedManage the release process for documentation updates, coordinating timing across teams to ensure changes are published accurately and on schedulePartner with client-facing teams to collect, evaluate, and validate documentation bugs and update requests, ensuring they're accurately scoped and ready for assignmentEnsure documentation requests from internal and external sources (email, Slack, etc.) are logged and properly ticketedPrioritize and manage the documentation team's ticket backlog based on impact and urgencySupport team planning by helping create and manage tickets across epicsMonitor client usage statistics to identify opportunities for documentation improvementBuild and maintain dashboards and reports that provide actionable insights to partner-facing teamsManage updates to AI-driven documentation, and use AI tools to test, validate, and improve documentation qualityTriage changes generated by AI-driven documentation toolsEvaluate and recommend tools, platforms, and automations that enhance operational effectiveness across the organizationMap, analyze, and redesign processes to improve efficiency, reduce manual effort, and ensure consistency across documentation workflowsPreferred QualificationsBachelor's degree in Business Administration, Communications, Technical Writing, or a related technical fieldExperience in technical documentation or business analysis within a tech or fintech environmentFamiliarity with API structures and software development processesStrong communication and collaboration skills, with experience managing projects across multiple teamsProficiency with tools like Slack, JIRA, Confluence, or similar platformsA problem-solver with strong attention to detail and an interest in applying AI tools to documentation workflowsWhy Join UsYou will be part of a team at the forefront of fintech innovation, in an environment that rewards proactive thinking and rewards new ideas.This role offers the chance to directly shape the documentation experience for users worldwide while growing your expertise in both technical writing and AI-assisted workflows.Our RewardsWe offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.EEO StatementApex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.Disability StatementApex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.