Senior Account Director

About VIVO

VIVO is a healthcare marketing agency specializing in consumer health, health systems, medtech, and pharma. We are a growing, dynamic agency that is 100% remote– but not disconnected. Collaboration, clear communication, personal accountability, and proactive problem-solving are must-have traits to succeed here. We move quickly, hold ourselves to a high standard, and expect our team to take ownership.

At VIVO, health is more than a marketing sector. It's a life-changing mission. We are creators and strategists driven to make healthcare impactful and accessible, from first impressions to lifelong connections. We bring insight, curiosity, and compassion to every project, knowing our work helps patients, doctors, and everyone in between get the care they deserve, when and where it's needed most. We challenge the norms and elevate health brands to inspire, engage, and transform lives.

About You

You're an experienced healthcare agency account leader who owns the account, not just the projects. You know the status of the work, the health of the client relationship, the financials, and where the next opportunity is. You anticipate problems before they surface and bring solutions, not just escalations. You have a strong sense of urgency, you follow through without being reminded, and you know the difference between what can wait until tomorrow and what must be solved today.

You've thrive in the room with senior clients, and you build relationships that last. You earn enough trust to challenge their thinking when needed. At VIVO, you'll serve as the senior representative for some of the biggest names in healthcare, reporting to our EVP of Client Services and partnering with leaders across Creative, Strategy, Medical, and Project Management. You stay calm and accountable under pressure, balancing empathy with a clear point of view. You're excited to join a Client Services department where you'll have peers to learn from and a voice in how we evolve, and you believe collaboration beats ego, progress beats perfection, and great work doesn't require taking yourself too seriously.

What You'll Do

• Own the account. Maintain a complete picture of priorities, financials, risks, opportunities, and client relationship health, and stay three steps ahead with recommendations, not just escalations
• Be a trusted advisor. Build senior-level client relationships and become someone clients rely on for both day-to-day leadership and bigger-picture thinking
• Drive the work forward. Translate client objectives into clear direction, owners, and next steps for Creative, Strategy, Medical, and Project Management teams
• Lead high-stakes execution. Oversee complex engagements, including timelines, MLR review, and quality, with an exceptionally high bar for accuracy and polish
• Own account financials. Manage scopes, budgets, forecasts, and profitability, and protect scope while staying solutions-oriented
• Grow the business. Identify and close scope expansions and new opportunities that deliver insight-driven client value
• Lead and carry the culture. Coach your cross-functional team, improve how we work, and show what "makes us TIC" through transparency, innovation, and curiosity

What You Bring

Required

• 7+ years of healthcare or pharma agency account management experience, leading client relationships within pharma, biotech, medtech, health system, or consumer health brands
• Hands-on experience with MLR or compliance review processes
• Proven track record of growing accounts through scope expansion and organic revenue growth
• Ownership of account financials, including budgeting, forecasting, burn management, and margin
• Experience mentoring and leading cross-functional teams
• Superior communication and presentation skills, with the confidence to lead senior client conversations, plus the urgency and accountability to follow through consistently n a fast-moving, fully remote environment

Big Plus Experience

• Experience with a specific therapeutic area or HCP and patient marketing
• Experience with project management and review platforms such as Mavenlink/Kantata or Ziflow
• Experience in an independent or mid-sized agency

What We Bring

VIVO offers an award-winning culture and comprehensive benefits package designed to support our employees' health, financial well-being, professional growth, and work-life balance. Our benefits offerings include:

• Medical, dental, vision
• Company paid disability & life insurance
• 401k with match up to 6%
• Annual wellness stipend
• Professional development allowance
• Recognition, rewards, prizes and amazing swag
• 11 Holidays plus Winter Break and Annual In-Person Retreat
• 3+ weeks of total paid time off in Year 1

Ask our hiring manager and/or HR team for more information about any or all of our benefits.

Inclusion @ VIVO

At VIVO, we believe bold ideas make game-changing health innovation accessible to all. Inclusion and equality aren't just values, they're our advantage.

Stronger ideas come from a mix of perspectives, and we live our core values of transparency (say your truth) , innovation (build our future) , and curiosity (find what's missing) in a space where everyone feels empowered to bring their authentic selves to work. Showing up as all three? That's what makes us TIC!

This is what makes VIVO a proud equal opportunity employer.