Guest Services Representative - Radisson Cedar Rapids - 2nd Shift Fulltime

Guest Service Agent

We are seeking a reliable and guest-focused Guest Service Agent to join our team for the evening shift. This role is responsible for delivering exceptional service, ensuring smooth front desk operations, and creating a welcoming environment for all guests. This is a PM Shift Working 3:00pm to 11:00pm Wednesday through Sunday.

Essential Duties & Responsibilities

• Provide outstanding guest service by addressing all inquiries and concerns promptly and professionally
• Register and process guest arrivals and departures efficiently and accurately
• Demonstrate professionalism and courtesy in all telephone communications
• Actively listen to guests and anticipate additional needs to enhance their stay
• Maintain a clean, organized, and professional appearance of public areas and front office spaces
• Utilize effective selling techniques to maximize occupancy and revenue opportunities
• Ensure all guest accounts are accurate, complete, and properly documented
• Maintain a strong working knowledge of hotel services, amenities, and the local area
• Comply with all hotel policies, procedures, and standard operating guidelines
• Support and uphold safety procedures for guests and team members
• Complete required daily and departmental reports
• Collaborate with team members and other departments to support efficient operations
• Deliver amenities and provide assistance to guests as needed
• Perform additional duties as assigned by management

What We Offer

• Competitive pay
• Opportunity for growth and development
• Supportive team environment
• Employee discounts and perks

Requirements

• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to remain professional in a fast-paced environment
• Basic computer and organizational skills
• Flexibility and reliability to work the established schedule