Customer Service Manager

Why Production Professionals join the Aalberts team: Competitive pay Low and No Cost Benefits : The company pays 80% of medical premiums for the employee and their family! They also offer dental and vision coverage for employees and their families; 401k with matching; up to 2 weeks of vacation in your first-year, 11 paid holidays; 100% company paid disability coverage EAP, and life insurance. Desirable day shift, full-time schedule. Training and Advancement : You will receive lots of training and cross‑training to learn new skills and be successful in your role. Plus, you can get educational assistance to take outside learning courses. There are also plenty of opportunities to move into higher‑level roles down the road. Qualifications At least one year of production experience, mechanical aptitude, and a high school diploma or GED. Essential duties/responsibilities: Conduct contract review on all incoming jobs to validate pricing and ensure compliance with specifications and purchase order (P/O) requirements. Serve as the main point of contact for customer phone calls, receiving transferred calls during normal business hours related to scheduling and general customer inquiries. Hold primary responsibility for managing scheduled customer calls and meetings to review work status and scheduling updates. Review and coordinate customer needs with the Production Manager or Supervisor to facilitate accurate and efficient production scheduling. Work with the Office Manager and Sales Team to resolve invoicing issues and escape urgent matters as necessary. Collaborate with customers, internal departments, and support staff to achieve both team and company goals. Review job cards as part of the production release process, ensuring compliance with the most up-to-date specifications and requirements. Maintain, file, and update documents, blueprints, and quotes. Support quality‑related activities and problem resolution as needed. Attend meetings, prepare reports and correspondence, and review mail as required. Provide valuable insights to upper management to aid in business decision‑making. Act as a backup for invoicing, answering phone calls, and job card creation as needed. Generate production routers as a backup when required. Work with the Production Manager on order issues, returns, and other production‑related matters. Perform similar or related work as required, directed, or as the situation dictates, and shall exercise any additional powers that are or may be legally conferred upon the position by the Plant Manager. About the Company: Aalberts Surface Technologies is the leading global surface technology service provider for improving material in terms of coatings and other surface technologies such as heat treatment for regional and global customers. We have been coating and heat‑treating components for different industries such as the automotive industry, mechanical engineering or medical technology and can rely on know‑how of more than 80 years. We specialize in heat treatments, surface treatments, polymer coatings, brazing, additive manufacturing, and post‑processing. MUST be able to pass a drug and alcohol screen. All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law. #J-18808-Ljbffr Aalberts Surface Technologies