Delivery Consultant, Full Stack Development (ServiceNow)

Our Deloitte Human Capital team helps organizations create value through people performance. We work with clients to reimagine work, the workforce, and the workplace across the enterprise and to transform their HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help clients answer questions like: How do I access, develop, and motivate my workforce? What should my AI strategy be for the HR function? Do I have the right organization and culture to enable performance? Join our team to make work better for humans and humans better at work.

Work You'll Do

As a Delivery Consultant on the team, you will be responsible for:

• Supporting the design and delivery of ServiceNow solutions across IT Service Management (ITSM), Human Resources Service Delivery (HRSD), and Customer Service Management (CSM)
• Configuring and developing end-to-end processes including incidents/requests/problems/changes (ITSM), HR cases and services (HRSD), and customer cases and workflows (CSM) using Flow Designer/Workflow, SLAs, notifications, and assignment logic
• Developing platform components and user experiences with business rules, script includes, UI policies, client scripts, catalog items, knowledge, and portals/workspaces as applicable
• Building integrations and data movement for ITSM/HRSD/CSM using IntegrationHub, REST/SOAP APIs, MID Server, and import sets/transform maps with monitoring and error handling
• Executing testing and releases through unit testing, peer reviews, UAT support, and deployment activities following SDLC and change management controls

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our HR Strategy & Technology offering develops leading global HR strategies and implements HR technologies that drive transformation, maximize the workforce experience, and sustain HR effectiveness and value while navigating a world of disruption.

This opportunity sits within our Deloitte Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to serve businesses across Deloitte.

The Deloitte Center Model has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the center model provides high-quality services to our clients. Center professionals work out of one of our specific Deloitte locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required :

• 4+ years of technical web development experience with HTML, CSS, JavaScript, and/or Python
• Bachelor's degree
• Center Location & Travel Requirements:
• Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the Center locations (Lake Mary or Mechanicsburg)
• Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Center location, Geo-Hub location, approved site, or project location
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred :

• Experience with ServiceNow development; specifically with HRSD, ITSM and/or CSM