Ecommerce Client Services Specialist
brobstongroup.com - Jobboard
Summary The Ecommerce Client Services Specialist provides high-quality customer care for the James Perse online shop through phone, email and live chat. This role partners with the Distribution Center and cross-functional teams to resolve order issues, support fulfillment and deliver a personalized brand experience while contributing to online sales initiatives. Responsibilities Field inbound customer service calls to assist with orders, product questions and website usage Respond to customer emails and engage with customers via live chat with product knowledge and styling guidance Drive sales through Exchange Order and Abandoned Cart outreach programs Investigate and resolve product and service issues, following up to ensure complete resolution Document and process exchange and returns paperwork and manage order processing flow Partner with Distribution Center to support efficient ecommerce order fulfillment and participate in fraud prevention Run departmental reporting and identify opportunities for process improvement Requirements High school diploma or equivalent required; postsecondary degree in related field preferred Minimum 1-2 years customer service experience in the fashion/apparel industry; ecommerce experience highly desired Shopify experience highly desired and proficiency with MS Office (Outlook, Excel, Word) Excellent verbal and phone communication skills with a professional demeanor High level of accuracy, attention to detail and ability to multi-task #J-18808-Ljbffr brobstongroup.com - Jobboard
Vacancy posted 2 days ago
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