Computer Deskside IT Support Technician

Full-time

AXA Professionals

Savannah, GA

Job description

Job description

Job Title: Deskside Technician II

Location: Savannah GA - Onsite Contract Full Time - Indefinite

What will you do?

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 10/11 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

Job Requirements:

Requirements

2+ years corporate deskside support or equivalent experience
Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience
Excellent troubleshooting capability
Ability to maintain composure while handle challenging, dynamic, rapid-response user support
Experience with Microsoft Office / Office 365 suite
Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
Experience with endpoint protection and encryption (Bitlocker) support
Familiarity with using remote desktop support tools
High School Diploma or equivalent
Maintain valid driver's license
Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
Physical presence at Client location during shift
Demonstrate high level of professionalism and strong personal interaction skills
Maintain neat and professional work area and appearance in compliance with site policies
Ability to pass standard panel drug screening and background check
Adhere to assigned shift schedule

Desired Characteristics

A+ Certification
Microsoft Certified Professional (MCP)
Windows architecture including permissions and file structure
Mac/Apple experience, a plus
Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)

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Vacancy posted 3 days ago

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