Business Systems Analyst II - Information Technology

Senior Business Systems Analyst (BSA II)

The Information Technology Department is seeking a Senior Business Systems Analyst (BSA II) to be a member of our Customer Service Delivery Model and join a team of BSAs supporting Public Works departments of Pima County. This role involves close cooperation and coordination across the entire IT Department, with particular focus working with technical and non-technical resources in the analysis of processes, communication across IT and to non-technical users and leadership in the implementation of processes or applications.

The successful candidate will be:

• Self-motivated
• Thorough, with attention to detail
• Enthusiastic
• Always learning
• Able to work effectively with technical specialists, business specialists, and customers.

ITD offers an opportunity to utilize your skills, grow new ones, work in a team environment and advance your career. You bring energy, enthusiasm, professionalism and a desire to get better every day, as well as to make a difference in your community by supporting the mission of Pima County government.

This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

Essential Functions:

• Engages with multiple Pima County departments or elected officials Subject Matter Experts (SMEs) to gain understanding of how the entities operate to deliver on its mission;
• Researches and documents the technical tools (hardware and software) that enable business operations for multiple departments and/or elected officials;
• Identifies and documents areas of operational improvement that can be gained via changes in technology;
• Communicates proposed changes in technology to technical teams and/or third-party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations;
• Coordinates requirements definition and business case for change with multiple departments and/or elected officials SMEs;
• Provides status updates to leadership in oral and written form;
• Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions for multiple departments and/or elected officials;
• Effectively negotiates for viable solutions to technical, process and priority conflict resolution;
• Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments.

Minimum Qualifications:

Four (4) years of experience in business process analysis or computer hardware, software or database development, maintenance, or testing.

(Relevant professional level experience and/or education from an accredited college or university may be substituted.)

OR:

One (1) year of experience in a Pima County Business Systems Analyst I or related classification as determined by the department head at the time of recruitment.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications:

• Experience with/knowledge of IT applications supporting and administering various business system applications and predominately an enterprise system.
• Experience gathering and documenting requirements.
• Experience with/knowledge of the analysis of current business processes, development and documentation of new business processes, gaining acceptance of the new or modified business process, and implementing revised and new business processes.
• Experience working in an environment with multiple customers, both internal and external to their organization, who have a wide range of complex business requirements in an IT context.
• Experience with local government permitting platforms and processes.

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information:

Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant's suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services' review and approval of the candidate's driving record.

Physical/Sensory Requirements: Repetitive wrist, hand and/or finger movement. Ability to communicate clearly (verbal, written). Must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access filing cabinets, office machinery, etc.

Working Conditions: Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.