Telephone Service Representative

Telephone Service Representative - 36780 Statewide, SD | Public Safety | Full-Time 40 Hours Weekly 20.00 - 20.00 US per hour Description Job ID: 36780 Agency: Department of Public Safety Location: Statewide out of any SD Drivers Licensing Exam Station Salary:$20.00/hr Pay Grade:E Closing Date:08/05/2026 The South Dakota Driver Licensing Program operates 25 state exam stations and 25 county issuance sites across the state. Our Telephone Service Representative plays a critical role in delivering exceptional customer service and administrative support for the program. These representatives serve as the primary point of contact for South Dakota citizens, driver license examiners, law enforcement agencies, attorneys, employers, insurance agents, and other stakeholders. Telephone Service Representatives are trained to provide accurate information regarding driver’s licenses, instruction permits, and commercial driver licenses. They assist customers with questions about required documents, reinstatement fees, and other licensing-related matters. In addition to answering incoming calls, representatives are responsible for completing daily administrative tasks that support the overall operations of the Driver Licensing Program. These tasks include processing driving records, sending suspension or revocation notices, tracking surrendered licenses, and other essential duties. This position also requires compliance with state and federal laws, the ability to interpret and research statutes and administrative rules, and the capability to read and understand court records and driving records accurately. Representatives must work effectively with a diverse group of people and maintain a non-judgmental, professional demeanor at all times. Because the role involves interacting with frustrated or difficult customers, it can be stressful; therefore, strong coping skills and the ability to remain calm are necessary. This is a full-time position with the Department of Public Safety. For more information on the Department of Public Safety, please visit . The Ideal Candidate Will Have: The ideal candidate will be a highly organized and adaptable professional with exceptional communication and customer service skills. They will demonstrate patience and professionalism when assisting customers, even in challenging or stressful situations, and possess strong coping strategies to maintain composure under pressure. This individual will have a keen attention to detail, ensuring accuracy in data entry and documentation, and will be proficient with computer systems and office software. They will excel at multitasking and time management, balancing phone calls and administrative duties efficiently, while remaining flexible to changing policies and procedures. A collaborative team player with a positive attitude, the ideal candidate will also have a solid understanding of driver licensing regulations and a commitment to delivering high-quality service in a fast-paced environment. Knowledge of: motor vehicle laws, licensing regulations, and agency procedures; customer service principles and practices; office systems, data entry processes, and record-keeping standards; basic computer applications and phone system operations. Skill to: communicate clearly and professionally, both verbally and in writing; provide excellent customer service and handle inquiries effectively; resolve conflicts and de-escalate difficult situations; operate computer systems and accurately enter data. Ability to: manage multiple tasks and prioritize in a fast-paced environment; work independently and collaboratively within a team; remain calm and professional under stress and demonstrate strong coping strategies; adapt to changing policies, procedures, and technology. This position is eligible for Veterans’ Preference per ARSD 55:10:02:08. Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment. The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9.The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire. The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. $0 premium employee health insurance option eleven paid holidays generous vacation and sick leave accrual dental vision other insurance options retirement benefits You can view our benefits information here . This position is a member of Class A retirement under SDRS. #J-18808-Ljbffr