Automotive Service Manager

Tuffy Automotive Service ManagerTuffy is one of the largest automotive service franchises in the country, and we are always looking for qualified individuals to join our team of automotive service professionals.Our Mission StatementTo provide the best automotive repair service in the industry through a continuous commitment to quality and customer service.There was a time in America when you either did it right or you didn't do it at all. Your work was your reputation. Character was forged from a solid job well done — again and again. At Tuffy, we still do things the old-fashioned way. The right way. In fact, Tuffy offers full-service automotive maintenance and repair with a guarantee on parts and labor that you can take to any store. Because to us, there's only a right way. Tuffy. Done Right. Period.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tuffy Corporate.BenefitsCompetitive compensation with bonus incentives, flexible scheduling with a rotating day off, reimbursement for any successfully completed ASE certifications, paid holidays, closed on Sundays, 401(k), health insurance, opportunity for advancement, paid time off.Service Manager OverviewWe firmly believe that our success is a direct reflection of our talented automotive service managers. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and excellent work ethic, you are the right candidate for our team. As an automotive service manager, you will be responsible for achieving positive sales and profit results. In the absence of the store manager, you will be the manager on duty. Also, the automotive service manager will be focused on promoting the shop and its services through outstanding customer service, shop cleanliness, and quality workmanship.Location915 IL-22, Fox River Grove, IL 60021 (between Crystal Lake and Barrington)ResponsibilitiesMake customer satisfaction number oneIdentify customer concerns and needsProfessionally review all completed inspections offering solutions and benefitsConduct the "invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointmentAssist the store manager to oversee all aspects of operating a service center and employees for top-line sales and profitsAssuring all shop personnel are following the processes in place for vehicle inspections, sales processes, and safety proceduresAssist the store manager in hiring and maintaining a staff of professionals that reflect the company cultureAssist the store manager in controlling costs, shop maintenance, cost of goods, payroll, and quality control standardsQualificationsBachelor's degree is preferred but not required; a high school diploma or GED equivalent neededKnowledge of the automotive industry and trendsPossess a state-issued driver's license and acceptable driving record to operate dealership-owned vehiclesStrong communication skills; a track record of leadership; and the ability to interpret profit and loss statements are necessary for successIf you are a hard worker and would like to take on the challenge of working in a high-volume shop, we invite you to apply for the position today and join our team! Compensation: $70,000.00 - $120,000.00 per year