Assistant Restaurant Manager

Overview An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, shift leaders, and team. They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and brand training programs. He/she provides strong, positive leadership to the team to deliver great friendly guest experiences and operational excellence, and helps build profitable topline sales of a single restaurant. He/she supports the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures, and in compliance with all applicable laws. Responsibilities Able to perform all responsibilities of restaurant team members. Lead team meetings, along with the Restaurant Manager. Oversee brand training programs, schedule, train, validate, and certify team and shift lead staff. Ensure brand standards, recipes and systems are executed. Create and maintain a guest-focused culture in the restaurant. Review guest feedback results and implement action plans to drive improvement. Communicate restaurant priorities, goals and results to restaurant team members. Execute new product rollouts including training, marketing and sampling where applicable. Execute point-of-purchase in-store set-up per brand standards. Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. Control costs to help maximize profitability. Complete inventory on a periodic basis as determined by Franchisee. Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards. Support RM in assigning staff and deployment. Support RM in completion of supplier and other vendor orders. Conduct self‑assessments and corresponding action plans. Ensure restaurant budget is met as determined by Franchisee; manage cash over/short in restaurant and ensure team members are following franchisee's cash management. Engage with Dunkin' Brands Field Operations team as appropriate. Recruit, hire, onboard and develop restaurant team members. Assist team and shift lead performance appraisal process. Coach restaurant team members to drive sales, improve profitability and guest satisfaction. Education / Experience Basic computer skills. Fluent in spoken and written English. Basic math and financial management. Previous leadership experience in retail, restaurant or hospitality. Good analytical skills and business acumen. Works well with others in a fast‑paced team environment. On time, demonstrates honesty and positive attitude. Willingness to learn and embrace change. Ability to train and develop a team. Guest focused. Time management. Motivating others. Physical Demands / Working Conditions Standing on feet. Repetitive motion including bending, stooping and reaching. Lifting packages (if applicable). Wearing a headset (if applicable). Working in a small space. #J-18808-Ljbffr